Customer Service Representative

Ratermann Manufacturing; Humble (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) eligibility

Medical, Dental, and Vision Insurance

PTO: 2 weeks

Sick Leave

Job summary

Ratermann Manufacturing is seeking a Customer Service Representative to serve as the primary contact for customers, processing orders, and ensuring accurate documentation. You will coordinate with Sales, Warehouse, Purchasing, and Operations to fulfill orders and resolve issues, delivering exceptional service daily.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, with opportunities for professional development and

Qualifications

• High school diploma or equivalent required.
• Two or more years in customer service, customer support, administrative support, inside sales support, logistics, or related roles.
• Experience with ERP/CRM/order management systems preferred.

Responsibilities

• Serve as a primary point of contact for customers by phone and email, providing professional, courteous, and timely support.
• Process customer orders accurately using company systems.
• Review customer orders for completeness, pricing, product information, and accuracy before processing.
• Maintain accurate customer records, order documentation, and related files.
• Communicate order status, shipment updates, and product availability to customers.
• Coordinate with Sales, Warehouse, Purchasing, and Operations to ensure timely order fulfillment.
• Investigate and resolve customer questions, concerns, and order discrepancies with care.
• Prepare reports, spreadsheets, and supporting documentation as requested.
• Support departmental administrative functions and continuous improvement initiatives.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Multitasking

Problem solving

Independence with teamwork

Confidentiality

Education

High school diploma or equivalent

Associate degree or coursework in business / customer service

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

ERP systems

CRM software

Order entry systems

Job description

Ratermann Manufacturing is a leading U.S.-based supplier specializing in capital equipment and solutions for the cryogenic and compressed gas industries. We serve a wide range of sectors including medical gas, beverage CO₂ distribution, and industrial gas applications

.At Ratermann Manufacturing, we don’t just sell—we solve. Our reputation is built on reliable people, innovative solutions, and dependable delivery. Our customer-first mindset is at the core of everything we do, and we are looking for team members who bring that same level of urgency, accuracy, and dedication to customer support and operations

Position Summary

The Customer Service Representative serves as a primary point of contact for customers while supporting accurate order processing and day-to-day operational activities. This position delivers exceptional customer service through timely communication, order coordination, problem resolution, and collaboration with internal departments. The Customer Service Representative ensures customer information, orders, and related documentation are accurate while helping maintain efficient business operations and a positive customer experience.

Essential Functions and Responsibilities

The essential functions include, but are not limited to, the following.

• Serve as a primary point of contact for customers by phone and email, providing professional, courteous, and timely support.
• Process customer orders accurately and efficiently using company systems.
• Review customer orders for completeness, pricing, product information, and accuracy before processing.
• Maintain accurate customer records, order documentation, and related files.
• Communicate order status, shipment updates, product availability, and other order-related information to customers.
• Coordinate with Sales, Warehouse, Purchasing, and Operations to ensure timely and accurate order fulfillment.
• Investigate and resolve customer questions, concerns, and order discrepancies while maintaining a high level of customer satisfaction.
• Follow up with customers and internal departments when additional information or clarification is required.
• Utilize Microsoft Excel, Outlook, ERP software, and other company systems to manage customer information and workflow.
• Prioritize multiple customer requests while maintaining exceptional accuracy and attention to detail.
• Prepare reports, spreadsheets, and supporting documentation as requested.
• Support departmental administrative functions and special projects.
• Maintain confidentiality of company, customer, and proprietary information.
• Identify opportunities to improve customer service processes and communicate recommendations to management.
• Participate in required meetings, training, and professional development activities.
• Perform other job-related duties as assigned.

Scope of Duties: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company may assign, reassign, or modify duties and responsibilities at any time based on business needs, operational requirements, staffing considerations, or other lawful reasons. Employees may be required to perform other job-related duties as assigned, consistent with applicable law

Required Qualifications

Education

• High school diploma or equivalent required.
• Associate degree or additional coursework in business, customer service, or a related field is preferred.

Experience

• Two or more years of experience in customer service, customer support, administrative support, inside sales support, logistics, order processing, operations, or a related role. \

Knowledge and Skills

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional attention to detail and organizational skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to maintain confidentiality and exercise sound judgment.

Technology

• Proficiency with Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
• Ability to learn ERP systems, CRM software, order entry systems, and other business applications.
• Strong keyboarding and computer navigation skills.

Other Requirements

• Dependable attendance and punctuality.
• Ability to adapt to changing priorities in a fast-paced environment.
• Commitment to providing outstanding customer service.
• Willingness to participate in company training and continuous improvement initiatives.
• Completion of a working interview may be required as part of the hiring process.
• Ability and willingness to travel for required training, which may include approximately 2 weeks or more annually at a company-designated training location such as Livermore, Houston, or another company location based on business needs.

Preferred Qualifications

• Experience supporting manufacturing, industrial distribution, or wholesale environments.
• Experience with ERP software and order management systems.
• Experience coordinating customer orders, shipping, inventory, or logistics activities.
• 401(k): Eligible to enroll after 90 days of employment.
• Medical, Dental, and Vision Insurance: Available to full-time employees after 60 days.
• Paid Time Off (PTO): 2 weeks. Begins accruing after 6 months of employment.
• Sick Leave: Provided in accordance with applicable state and local laws.