Customer Onboarding Specialist

Inspiration Mobility Group; Washington (District of Columbia); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Inspiration Mobility Group is seeking a Customer Onboarding Specialist to own the implementation experience for new customers, turning signed agreements into successful launches by coordinating teams, timelines, and readiness for go-live.

You will lead onboarding projects, manage plans and milestones, and collaborate across functions to ensure timely delivery and high-quality outcomes, while strengthening customer relationships and adoption readiness.

Qualifications

• 3+ years of experience in customer onboarding, implementation, project management, customer success, operations, or a related role.
• Highly organized, detail-oriented, and able to manage multiple projects and deadlines.
• Comfortable leading customer-facing meetings and communicating with stakeholders at all levels.
• Proactively identify risks and drive projects to successful completion.
• Excellent relationship-building and cross-team collaboration.
• Strong written and verbal communication, able to synthesize complex information into action plans and updates.
• Adaptable and energized by building processes in a fast-growing environment.
• Experience with project management and AI tools such as Rocketlane, Jira, Salesforce; Claude is a plus.
• Core values alignment with company culture.

Responsibilities

• Lead onboarding projects for new customers from contract execution through go-live.
• Develop and manage project plans, implementation timelines, milestones, and customer deliverables.
• Coordinate cross-functional teams to ensure onboarding activities are completed on time.
• Identify risks, dependencies, blockers and drive timely resolution.
• Gather and validate customer requirements, workflows, fleet data, and documentation.
• Coordinate system configuration, data collection, integrations, and service enrollments.
• Plan and deliver onboarding training sessions for fleet managers, administrators, drivers, and stakeholders.
• Maintain onboarding guides, templates, training materials, and best practices.
• Identify opportunities to improve onboarding process efficiency and scalability.

Skills

Project management

Customer onboarding

Organization

Stakeholder communication

Cross-functional collaboration

Relationship building

Written communication

Tools

Rocketlane

Jira

Salesforce

Claude

Job description

Your Mission:

As a Customer Onboarding Specialist, you own the implementation experience for new customers joining Inspiration. You are responsible for transforming signed agreements into successful operational launches by coordinating teams, managing onboarding timelines, facilitating customer readiness, and ensuring every stakeholder is prepared for go‑live.

You serve as the project leader throughout onboarding, creating a seamless transition from Sales to Customer Success while ensuring customers receive a structured, professional, and highly organized experience. Your success is measured by our customers’ confidence, implementation quality, adoption readiness, and ability to achieve value quickly after launch.

You will report to:

Director, Customer Success

Key Responsibilities:

• Lead onboarding projects for new customers from contract execution through go‑live
• Develop and manage project plans, implementation timelines, milestones, and customer deliverables
• Coordinate cross-functional teams to ensure onboarding activities are completed accurately and on schedule
• Proactively identify implementation risks, dependencies, blockers and drive timely resolution
• Gather and validate customer requirements, operational workflows, fleet data, and required documentation
• Coordinate system configuration, data collection, integrations, reporting requirements, and service enrollments
• Plan and deliver onboarding training sessions for fleet managers, administrators, drivers, and other stakeholders
• Maintain onboarding guides, templates, training materials, customer documentation, and best practices
• Surface opportunities for onboarding process efficiency, effectiveness, and scalability

Who You Are:

• You have 3+ years of experience in customer onboarding, implementation, project management, customer success, operations, or a related role.
• You are highly organized, detail-oriented, and thrive managing multiple projects and deadlines.
• You are comfortable leading customer‑facing meetings and communicating with stakeholders at all levels.
• You proactively identify risks and take ownership of driving projects to successful completion.
• You excel at building relationships and collaborating across teams.
• You have strong written and verbal communication skills and can synthesize complex information into clear action plans and updates.
• You are adaptable, resourceful, and energized by helping build processes in a fast‑growing environment.
• You have experience with project management and AI tools such as Rocketlane, Jira, Salesforce, and Claude are a plus.
• Our core values (see below) are part of your inherent DNA, and you have many examples of when you demonstrated these values in your career.

Salary:

$75000 - $85000/year + Bonus

Location:

This role is remote eligible. However, we have an office in Washington, DC. Our in‑office teams come together for collaborative work in the office Tuesday through Thursday and work remotely on Monday and Friday.

Why You’ll Love Working Here:

At Inspiration Mobility, you won’t just fill a role—you’ll help build the company. We’re a fast‑growing, mission‑driven team tackling real, complex challenges at the intersection of transportation, energy, technology, and finance. You’ll have the autonomy to take ownership, move quickly, and turn ideas into action, with leadership that values pragmatism, creativity, and momentum. We believe in clear accountability, low ego, and learning as we go—giving you the chance to shape how we operate, scale, and win, while doing work that has a meaningful impact on the future of mobility.

Our Core Values:

Inspiration’s culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process.

Our Commitment to You:

Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.