Customer Onboarding Specialist

Menlo Ventures; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Eve, a leading company in legal tech innovation, seeks an Onboarding Specialist to enhance customer success through effective training and implementation of their AI-driven solutions. This role involves working closely with clients to ensure they maximize the value of Eve's products, along with collaborating cross-functionally to meet customer needs.

Benefits

401(k) with Company Match

Comprehensive Health, Dental, and Vision Insurance

Unlimited PTO for work-life balance

Professional Development Opportunities

An inclusive, collaborative, and innovation-driven work environment

Qualifications

• 3+ years experience in customer onboarding, implementation, or success roles.
• Strong understanding of SaaS platforms.
• Exceptional communication ability.

Responsibilities

• Guide customers through successful onboarding and implementation.
• Develop and deliver comprehensive training programs.
• Track and report on key implementation metrics.

Skills

Customer Success Experience

Technical Aptitude

Communication

Problem-Solving

Cross-Functional Collaboration

Job description

Company Overview:

Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.

Why Join Eve:

As an Onboarding Specialist, you'll play a critical role in ensuring customer success and adoption of Eve's solutions. You'll work directly with customers to guide them through implementation, training, and optimization of our platform, ensuring they achieve maximum value from our legal AI technology.

What You Will Accomplish:

• Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
• Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
• Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
• Success Metrics: Track and report on key implementation metrics and customer success indicators
• Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated

What We Are Looking For:

• Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
• Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
• Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
• Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
• Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes

You Will Thrive in This Role If You Have:

• Experience in legal tech, AI, or data-driven enterprise products
• Passion for customer success and building long-term partnerships
• Excellence in project management and organizational skills
• Ability to work in a dynamic, fast-paced environment
• Strong dedication to customer satisfaction and success

Benefits:

• 401(k) with Company Match
• Comprehensive Health, Dental, and Vision Insurance
• Unlimited PTO for work-life balance
• Professional Development Opportunities
• An inclusive, collaborative, and innovation-driven work environment