Customer Onboarding Manager

Tekmetric; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

A tech company in the auto-repair industry seeks a Customer Onboarding specialist. This exciting role involves guiding new customers through the implementation of Tekmetric's solutions, ensuring excellent service, and fostering long-term relationships. Ideal for those looking to grow their career in customer success, the position offers various opportunities for development.

Benefits

Flexible and remote work opportunities

Generous PTO

401(k) Retirement Savings Plan with a 6% Match

Education Assistance

Wellness Expense Coverage

Qualifications

• 1-2 years’ experience in Customer Onboarding or a customer facing function.
• Track record of resolving client service issues.
• Experience with enterprise-level relationships.

Responsibilities

• Provide detailed account walkthroughs and assist new customers with implementation.
• Ensure customers receive superior service.
• Collaborate with various departments to enhance customer onboarding.

Skills

Project Management

Customer Service Orientation

Job description

Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.

Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.

We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.

Our customers love our products. We love serving them. And we love the journey we’re on together.

Come build with us!

What You’ll Do

• Become a Tekmetric Product Expert
• Provide detailed account walkthroughs and assist many new customers with implementation.
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations.
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
• Ensure customers receive superior service.
• Collaborate with the sales, customer success, operations, support and engineering teams.
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives.
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
• Run and manage customer data migrations.

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

What You’ll Bring

• 1-2 years’ experience in Customer Onboarding or a customer facing function.
• Project Management Skills
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
• Ability to improve team processes and direction.
• Work closely with the Customer Success team to solve problems collaboratively.

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter :
• You have a love of building something new or improving on current processes and care about making a positive difference.
• You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
• Yes before no :
• You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other :
• You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

What We Offer:

Healthcare Insurance and Leave:

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Excellent Medical, Dental, Vision and Prescription Drug Coverage
• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered STD, LTD, Life and AD&D Insurance Programs
• Up to $60 monthly for wellness expenses and activities
• Education Assistance- includes undergraduate/graduate courses and continuing education

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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