Customer Onboarding Manager (Remote)

Rotterdam Innovation City; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading travel tech company is looking for a Customer Onboarding Manager to help clients maximize the value from their platform. This remote role requires strong communication skills and a background in travel or hospitality to ensure impactful client onboarding and support.

Benefits

Remote-first work environment

Competitive pay for contractors

Impactful role from day one

Diverse, supportive culture

Qualifications

• At least 3 years of experience in customer success or account management.
• Strong background in travel agencies or hospitality.
• Exceptional English communication skills, both written and verbal.

Responsibilities

• Onboard new clients and provide comprehensive training on the platform.
• Build relationships and understand client challenges.
• Proactively engage clients to maximize their experience.

Skills

Communication

Problem-solving

Organization

Customer engagement

Adaptability

Tools

CRM software

Job description

About C Teleport

C Teleport is a Rotterdam-based travel tech scale-up transforming business travel management through automation and flexibility. Founded in 2017, the company offers a platform that enables businesses to book, change, and cancel travel arrangements instantly, reducing manual effort and increasing efficiency. Serving over 450 customers worldwide, C Teleport is on a mission to empower 1 billion business travelers to manage their trips effortlessly.

Join Our Customer Success Team

The Customer Success team currently consists of 4 team members, and is dedicated to ensuring clients achieve maximum value from our platform. As a Customer Onboarding Manager, you'll play a pivotal role in guiding new clients through their initial experience, setting the foundation for long-term success. Collaborate with a diverse, international team committed to innovation, continuous improvement, and delivering exceptional service that adapts to the dynamic nature of global business travel.

Position Overview:

As a Customer Onboarding Manager at C Teleport, you will play a pivotal role in nurturing strong relationships with our valued clients. Your primary responsibility will be to ensure customer satisfaction, retention, and growth through proactive engagement and top-tier support. You'll leverage your background in either travel agencies or hospitality to understand the unique needs of our clients and deliver tailored solutions.

Responsibilities:

• Onboard new clients efficiently and provide comprehensive training on the C Teleport platform.

• Build and maintain strong relationships with clients to gain insights into their specific challenges and requirements.

• Proactively engage clients to maximize their experience and value from our platform.

• Conduct thorough review calls to discuss client progress, address concerns, and identify upsell opportunities.

• Swiftly resolve any issues or challenges that clients encounter, collaborating with internal teams as needed.

• Act as a bridge between clients and our product development team by gathering valuable feedback for continuous enhancement.

• Develop strategies to prevent customer churn and promote long-term engagement.

• Monitor and analyze key performance metrics to ensure clients are achieving their goals.

• Collaborate closely with the sales team to identify growth opportunities within existing accounts.

Qualifications:

• Minimum of 3 years of experience in customer success, account management, or related roles.

• EU-based with a strong background in either travel agencies or the hospitality industry.

• Exceptional communication skills in English, both written and verbal.

• Problem-solving mindset with the ability to navigate complex situations.

• Proficiency in using customer relationship management (CRM) software.

• Strong organizational skills and attention to detail.

• Passion for delivering outstanding customer experiences.

• Adaptable to a dynamic and evolving industry.

Why Join C Teleport:

• Remote-first, time zone-friendly — work from anywhere, as long as you're within ±3 hours of Rotterdam (our HQ).

• Make an impact from day one — help customers succeed and shape their first experience with our product.

• Grow with us — join a fast-scaling company where your role evolves with the business.

• Diverse, supportive culture — collaborate with a global team that values ownership and initiative.

• Fair compensation — competitive pay for contractors, with clear expectations and structure.

If you're a dedicated Customer Success professional with a background in travel agencies or hospitality and you're ready to make a significant impact in the online travel industry, we want to hear from you. Please submit your resume outlining your relevant experience. Apply now!

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