Customer Onboarding Representative

The Kenswick Partners; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

The Kenswick Partners is seeking a Customer Onboarding Representative for a full-time remote position. You will guide new customers through their first weeks, welcome them, assist with setup, and ensure accounts are ready to use.

You will handle questions via phone, email, and chat and coordinate with the support team to hand off fully onboarded customers. You should excel at clear communication, manage multiple accounts, and enjoy helping customers start strong by learning new software and

Qualifications

• Experience in customer onboarding, customer service, or account support.
• Clear, friendly written and spoken communication.
• Strong organization and follow-through across many accounts.
• Comfort learning new software and explaining it to others.
• A quiet home workspace and reliable high-speed internet.
• Authorization to work in the United States.

Responsibilities

• Welcome new customers and explain the onboarding steps.
• Lead setup calls and walk customers through the company's products and tools.
• Collect and verify the information needed to activate each account.
• Track every customer's progress and follow up on open items.
• Answer questions by phone, email, and chat during the onboarding period.
• Record each interaction accurately in the customer record system.
• Hand off fully onboarded customers to the ongoing support team.

Skills

Customer onboarding

Customer service

Account support

Clear written communication

Oral communication

Organizational skills

Multi-account follow-through

Learning new software

Home office setup

US work authorization

Job description

Overview

The Kenswick Partners is recruiting a Customer Onboarding Representative on behalf of a client. In this full-time remote role, you guide new customers through their first weeks with the company. You welcome each customer, walk them through setup, answer their questions, and make sure their account is ready to use.

This role suits someone who explains things clearly, keeps track of many accounts at once, and enjoys helping people get off to a strong start.

What You'll Do

• Welcome new customers and explain the onboarding steps
• Lead setup calls and walk customers through the company's products and tools
• Collect and verify the information needed to activate each account
• Track every customer's progress and follow up on open itemsAnswer questions by phone, email, and chat during the onboarding period
• Record each interaction accurately in the customer record system
• Hand off fully onboarded customers to the ongoing support team

What We're Looking For

• Experience in customer onboarding, customer service, or account support
• Clear, friendly written and spoken communication
• Strong organization and follow-through across many accounts
• Comfort learning new software and explaining it to others
• A quiet home workspace and reliable high-speed internet
• Authorization to work in the United States

What's Offered

• A full-time, fully remote position
• Training on the company's products, tools, and onboarding process
• A dedicated recruiter as your point of contact through the hiring process

The Kenswick Partners manages the application and interview process for this role and provides reasonable accommodations for qualified applicants with disabilities throughout that process. To request one, reach us through the Contact page on this site.

About The Kenswick Partners

The Kenswick Partners is a recruiting firm that specializes in remote roles. We connect talented people with opportunities in sales, accounting and finance, technology, office administration, and leadership. The Kenswick Partners is an equal opportunity employer.

Experience in customer onboarding, customer service, or account supportClear, friendly written and spoken communicationStrong organization and follow-through across many accountsComfort learning new software and explaining it to othersA quiet home workspace and reliable high-speed internetAuthorization to work in the United States