Client Support Representative

The Kenswick Partners; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Training on products and standards

Dedicated recruiter support

Remote work

Job summary

The Kenswick Partners is seeking a Client Support Representative for a full-time remote role. You will be the main point of contact for our client company's business customers, answering questions, resolving issues, and keeping accounts in good standing.

You will work from a quiet home workspace with reliable internet, responding via phone, email, and chat, and you will collaborate with teams to resolve complex issues while meeting service standards.

Qualifications

• Experience in customer service or client support.
• Strong written and spoken communication.
• Accurate typing and ability to multitask across tools.
• Ability to work from a quiet home workspace.
• Authorized to work in the United States.

Responsibilities

• Respond to customer questions by phone, email, and chat.
• Investigate account and service issues and resolve them.
• Record interactions in the customer record system.
• Escalate complex issues to the appropriate team and follow up.
• Share recurring questions and feedback with the team.
• Meet service standards for response time and quality.

Skills

Customer service

Clear communication

Typing speed

Multitasking

US work authorization

Tools

CRM software

Job description

Overview

The Kenswick Partners is recruiting a Client Support Representative on behalf of one of our client companies. In this full-time remote role, you are the main point of contact for the company's business customers. You answer their questions, resolve issues, and keep each account in good standing.

This role suits someone who communicates clearly, stays calm when a customer needs help, and likes seeing a request through to the finish. The Kenswick Partners manages the application and interview process for this role.

What You'll Do

• Respond to customer questions by phone, email, and chat
• Look into account and service issues and see each one through to resolution
• Record every interaction accurately in the customer record system
• Bring complex issues to the right team and follow up with the customer
• Share recurring questions and customer feedback with the team
• Meet service standards for response time and quality

What We're Looking For

• Experience in customer service or client support
• Clear, friendly written and spoken communication
• Accurate typing and comfort working in several software tools at once
• Dependable attendance and follow-through
• A quiet home workspace and reliable high-speed internet
• Authorization to work in the United States

What's Offered

• A full-time, fully remote position
• Training on the company's products, tools, and service standards
• A dedicated recruiter as your point of contact through the hiring process

The Kenswick Partners provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, reach us through the Contact page on this site.

About The Kenswick Partners

The Kenswick Partners is a recruiting firm that specializes in remote roles. We connect talented people with opportunities in sales, accounting and finance, technology, office administration, and leadership. The Kenswick Partners is an equal opportunity employer.