Account Manager

Traild Pty; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote/hybrid options

Global team across APAC, NA, EMEA

Opportunity to join a fast-growth, “ro

Job summary

Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. We help businesses secure their B2B payments and integrate with ERP systems like SYSPRO, Acumatica, MYOB, and IFS.

We are seeking an Account Manager to shape our account management, build deep client relationships, and drive growth across our US and Canada portfolio, with a focus on TraildPay and upselling opportunities. Join a team poised for rapid expansion in a true rocketship environment.

Qualifications

• Minimum 3 years of experience in Account Management, Customer Success, or a Sales-related role.
• Proven background in SaaS B2B companies; fintech, ERP, payments, accounting, or related sectors is a bonus.
• Strong understanding of complex software products and integrations, with the ability to clearly communicate their value to customers.
• Confident in presenting contractual, technical, and financial solutions to both client and internal executive stakeholders.
• A track record of consistently exceeding sales or renewal targets in a fast-paced environment.

Responsibilities

• Account Growth & Expansion: Identify and drive upsell and cross-sell opportunities to maximize client value and revenue.
• Client Retention & Relationship Management: Build trusted relationships to drive renewals, satisfaction, and long-term retention.
• Sales Enablement & Collaboration: Partner with sales, product, and support teams to deliver exceptional client experiences and support go-to-market strategies.
• Pipeline & Target Management: Maintain a robust pipeline and meet/exceed sales and retention goals.
• Account Planning & Execution: Lead account strategies, ensuring seamless management across the customer lifecycle.

Skills

Account Management

SaaS

Client Relationship

Negotiation

Education

Bachelor's degree in related field

Tools

CRM software

Job description

Position Title: Account Manager

Traild: Who are we?

Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how Traild customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

We are looking for a highly motivated and experienced Account Manager to help shape our Account Management function. This role will be instrumental in defining processes, building deep client relationships, and driving growth across our existing portfolio.

Reporting to the VP Sales - Americas, you will manage and grow key client accounts across the US and Canada, with a special focus on the rollout and expansion of our newest product, TraildPay, and other upselling opportunities.

We want to meet you if you are a relationship builder, revenue driver, and strategic thinker who is ready to roll up their sleeves in a fast-paced scale-up environment.

Key Responsibilities

• Account Growth & Expansion: Identify and drive upsell and cross-sell opportunities to maximize client value and revenue.
• Client Retention & Relationship Management: Build trusted relationships to drive renewals, satisfaction, and long-term retention.
• Sales Enablement & Collaboration: Partner with sales, product, and support teams to deliver exceptional client experiences and support go-to-market strategies.
• Pipeline & Target Management: Maintain a robust pipeline and meet/exceed sales and retention goals.
• Account Planning & Execution: Lead account strategies, ensuring seamless management across the customer lifecycle.

Who You Are: (include required qualifications, experience, education)

• Minimum 3 years of experience in Account Management, Customer Success, or a Sales-related role.
• Proven background in SaaS B2B companies. Experience in fintech, ERP, payments, accounting, or related sectors is a bonus
• Strong understanding of complex software products and integrations, with the ability to clearly communicate their value to customers.
• Confident in presenting contractual, technical, and financial solutions to both client and internal executive stakeholders.
• A track record of consistently exceeding sales or renewal targets in a fast-paced environment.
• Highly self-motivated with a proactive approach to client engagement and internal collaboration.
• Strong collaborator who embraces growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at Traild

• Flexibility: we offer a range of remote, hybrid and flexible working options.
• Global team: we are growing across APAC, NA and EMEA and have team all across the world.
• We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it
• Our team genuinely loves working at Traild: our eNPS score is 78, where anything above 50 is considered world-class.

The base salary range for this position is:

• U.S. Candidates: USD$100,000 - $140,000 per year
• Canadian Candidates: CAD$100,000 -140,000 per year

Compensation is determined based on experience, education, and geographic location. The final offer may vary within the stated range to reflect the candidate’s qualifications and market conditions in their area. In addition to base pay, employees may be eligible for performance-based bonuses and comprehensive benefits.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment. Please note that Traild is an E-Verify employer.