Customer Onboarding Specialist – Remote

Noble Cortex; Mission (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming business communications through AI. As a Customer Onboarding Specialist, you'll play a vital role in ensuring clients successfully integrate and utilize our innovative platform. Your expertise will help clients navigate their CRM systems and enhance their operational efficiency. This role offers the chance to work in a collaborative environment, where your skills in communication, problem-solving, and client engagement will shine. If you're passionate about technology and customer success, this position is an exciting opportunity to make a meaningful impact in a dynamic industry.

Qualifications

• Proven experience in customer service or onboarding, preferably in tech.
• Strong familiarity with CRM platforms is highly desirable.

Responsibilities

• Ensure smooth client transitions and setup of AI communication tools.
• Educate clients on effective use of the Voxr system and assist in campaigns.

Skills

Effective listening

Conflict resolution

Cultural sensitivity

Collaboration

Problem-solving

CRM familiarity

Communication skills

Attention to detail

Adaptability

Empathy

Job description

Customer Onboarding Specialist (Remote Contract)

At Voxr, one of our startups, we’re revolutionizing business communications through our advanced AI-driven platform, designed to enhance efficiency and customer engagement for businesses of all sizes. As part of our mission to deliver exceptional service, we are seeking a dedicated Customer Onboarding Specialist to ensure our clients are successfully integrated and fully capable of utilizing our platform to its fullest potential.

We’re looking for a dynamic individual who thrives in collaborative environments, brings fresh ideas, and is excited about the intersection of AI, technology, and Business.

What you will do

As a Customer Onboarding Specialist, you will act as the bridge between Voxr and our clients, ensuring a smooth transition and setup of our AI communication tools within their existing operational frameworks. Your role will be crucial in setting up and customizing our system according to each client’s needs, particularly focusing on CRM integration and user training.

Key Responsibilities:

• Master Voxr products and CRM requirements.
• Collaborate with new clients to complete the intake form and gather essential data.
• Configure and customize the Voxr system based on client needs.
• Migrate their legacy CRM data to our modern CRM when necessary, ensuring accurate setup.
• Educate clients on effective use of the Voxr system and assist in campaign setups.
• Provide first-line support and gather feedback for product development.
• Ensure client success through regular follow-ups and proactive support.

Qualifications:

• Soft Skills:
  • Effective listener and communicator, able to interpret client needs and translate them into actionable solutions.
  • Conflict resolution skills to manage and resolve issues efficiently and diplomatically.
  • Cultural sensitivity to engage effectively with a diverse client base.
  • Strong collaboration skills, problem-solving abilities, and a focus on delivering high-quality results.
• Proven experience in customer service or client onboarding, preferably within a technology or CRM-focused role.
• Strong familiarity with CRM platforms is highly desirable.
• Exceptional communication and interpersonal skills to effectively train and engage clients.
• Robust problem-solving abilities with a keen attention to detail.
• Adaptability to learn and grow within a fast-paced, evolving tech environment.
• Empathetic understanding and patience to manage diverse client needs and expectations.

Equal Opportunity Employment:

Voxr is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional Information:

• This role requires occasional flexibility in hours to accommodate international clients.
• Applicants must be willing to undergo a background check, in compliance with local laws and regulations.

Apply Now:

If you’re ready to lead our new clients to be able to enjoy all the benefits of Voxr for a company that’s driving AI innovation and changing the world, we want to hear from you.