Onboarding Specialist

AnsibleHealth Inc.; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

HMO Coverage on 3rd month

Job summary

AnsibleHealth Inc. is seeking a skilled Onboarding Specialist/CSR to join our expanding team. You will support patient communications and assist clinical staff, delivering exceptional service while adhering to HIPAA and privacy standards.

The role requires strong English communication, experience in healthcare or patient care, and proficiency with EMR/CRM systems. This remote position requires US EST hours and offers PTO and health benefits after initial period.

Qualifications

• Bachelors degree in healthcare, nursing, or related clinical field.
• 2+ years in customer service or healthcare setting.
• Strong understanding of the US healthcare system.
• Excellent written and verbal English communication.
• Excellent data entry and attention to detail.
• Proficiency with CRM systems and EMR software.
• Typing speed of at least 60 WPM.
• Reliable high-speed internet and quiet home workspace.
• Willing to work EST hours in US time zones.

Responsibilities

• Deliver superior customer service to patients and clinicians.
• Handle inquiries via phone and email with prompt responses.
• Process referrals and support patient scheduling.
• Enter clinical data, RPM and RTM data streams into EMR.
• Attend clinical meetings and take notes.
• Collaborate with physicians, engineers and care team to improve care delivery.
• Achieve daily call quotas of 75-100 interactions.
• Maintain accurate EMR records and care notes.

Skills

CRM systems

EMR software

Typing 60 wpm

Google Suite

Multitasking

Attention to detail

US healthcare knowledge

Education

Bachelors degree in healthcare or related field

Nursing degree or clinical experience

Tools

EMR software

CRM platforms

Job description

What is AnsibleHealth?

AnsibleHealth unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our team’s groundbreaking research, published in leading journals like Nature and PLOS, demonstrates our commitment to innovation. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we’re a Series A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you’re passionate about transforming healthcare through technology, join our diverse team in making a real impact.

The Job at a Glance

We are looking for a top-tier Onboarding Specialist / CSR to become an integral part of our expanding team. This role is vital in delivering superior customer service, handling patient communications, and providing essential support to our clinical staff in their mission to offer exceptional care. The ideal candidate will demonstrate exemplary professionalism, excellent English language communication skills, and outstanding organizational abilities with meticulous attention to detail. This position offers an exciting opportunity to contribute significantly to our patient-centric approach in healthcare delivery.

Responsibilities

1. Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.

2. Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses.

3. Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel.

4. Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams.

5. Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule.

6. Manage and process inbound and outbound medical records, ensuring proper documentation and organization.

7. Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information.

8. Attend clinical meetings, take detailed notes, and follow up on action items and project timelines.

9. Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery.

10. Resolve patient issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction while maintaining professional communication throughout the process.

11. Achieve daily call quotas of 75-100 interactions.

12. Adhere to established performance metrics to qualify for incentive plans tied to performance.

Required Qualifications and Competencies

1. Bachelor’s degree in a relevant field, such as healthcare, nursing, or a related clinical discipline.

2. 2+ years of professional experience in a customer service or healthcare setting, demonstrating a deep understanding of patient care and care coordination.

3. Solid grasp of the US healthcare system and its intricacies.

4. Exceptional written and verbal English communication skills.

5. Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.

6. Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite)

7. Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe.

8. Typing speed of at least 60 words per minute.

9. Reliable internet connection (at least 30 Mbps) and a quiet home environment for work

10. Ability to work in US time zones (EST)

Nice to have

• Experience in the healthcare industry or with medical terminology

• Proven track record in sales.

• Familiarity with remote patient monitoring systems

• Knowledge of HIPAA regulations and healthcare privacy practices

Job Details

Full-time: A minimum of 40 hours a week
Location: Remote (offshore, and willing to work Pacific/Eastern hours)
Benefits:

• Paid Time Off

• HMO Coverage on 3rd month

Best of luck!