Customer Monitoring Center Technical Architect

Johnson Controls; Aurora (IL); Remote; USD 120,000 - 145,000; Full time

Job summary

Join a leading company in the life-safety industry as a Customer Monitoring Center Technical Architect, where you will leverage your technical expertise to enhance global monitoring systems. This role offers the opportunity to collaborate with technical teams, manage complex projects, and ensure the systems' reliability. With a balance of remote work and significant career growth potential, this position is an excellent opportunity for seasoned professionals in the IT field.

Benefits

Competitive salary

Medical, dental & vision insurance

401(k) plan

Tuition reimbursement

Paid time off

Career growth opportunities

Qualifications

• 7+ years of experience in SQL and relational database design.
• Experience in design, deployment and maintenance of complex application environments.
• Ability to translate business needs into technical requirements.

Responsibilities

• Provide Level 4 technical support for life-safety applications and services.
• Manage development and integration projects.
• Design and document applications enhancements.

Skills

Communication

Problem Assessment

Troubleshooting

Education

Bachelor's degree in a technical field

Tools

MS SQL

T-SQL

SSRS

Power BI

Job description

Johnson Controls offers a supportive team environment and add to that a competitive salary, best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities!

What you will do

Johnson Controls is seeking a Customer Monitoring Center Technical Architect to join their IT Field Services team based in the US! You will have the opportunity to apply modern strategies and best practices to Global Signal and Monitoring environments, as well as develop, integrate and enhance tools and automation systems and services. You will work extensively with MS SQL Server, T-SQL, stored procedures and Microsoft products such as Power Bi and SSRS and support products such as fire and security signal processing technologies with a focus on the MASterMind Monitoring platform.

To be successful in this role you will need excellent communication skills to collaborate with life-safety suppliers and provide L4 support for global Monitoring Team applications and life-safety applications / services. You will also esign, develop and integrate systems to maximize uptime (>

99.999%) for all life-safety applications. We prefer to have this individual based in Aurora, CO, or Kansas City, MO, but we are open to remote for the right individual.

How you will do it

• Provide Level 4 technical support for monitoring functions and life-safety applications / services
• Provide application and database assistance to technical teams and the business
• Manage development, enhancement and integration projects
• Develop deployment and automation methodologies and systems
• Provide and develop architecture and documentation for application engineering projects
• Partner with JCI InfoSec teams to design highly secure applications and environments
• Partner with business on future business needs, strategy, planning
• Design and document solution enhancement requests (liaison to supplier)
• Contribute to development and execution of strategic plans as a highly skilled team member

What we look for

Required

• Must be a US Citizen
• Must permanently reside in the US
• Bachelor's degree in a technical field
• 7+ years of experience with MS-SQL, stored procedures, T-SQL, SSRS, Power-BI, and relational database design
• 7+ years of experience in the design, deployment and maintenance of complex application environments
• Development skills (programming languages / frameworks, etc.) and also SQL programming
• Understanding of virtualization, containers, and container management systems
• Knowledge of IT systems and concepts (network, hosting, storage, scripting)
• Ability to translate business needs into technical requirements
• Strong problem assessment and troubleshooting skills in SQL
• Ability to accommodate global scheduling requirements (working off-hours occasionally)

Preferred

• Experience with MASterMind
• Security device industry experience

HIRING SALARY RANGE : $120,000 - 145,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https : / / www.johnsoncontrols.com / careers

NOTE : This is a virtual / remote position considering candidates who reside within the United States.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.