Customer Marketing Manager

V2dltd; Phoenix (AZ); Remote; USD 130,000 - 205,000; Full time

Job summary

An established industry player is seeking a Customer Marketing Manager to lead innovative marketing initiatives that enhance client engagement and brand visibility. This remote role offers the chance to shape impactful communications and strategic events, driving customer advocacy and success. Join a dynamic team that values collaboration, creativity, and professional growth, while ensuring a consistent and customer-centric approach across all marketing touchpoints. If you are a strategic thinker with a passion for customer engagement, this is the perfect opportunity for you to make a significant impact.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Vacation Time

Performance-based Bonus

Qualifications

• 8+ years of marketing experience with a focus on customer engagement.
• Proven ability to manage strategic marketing programs.
• Exceptional communication skills to convey complex ideas.

Responsibilities

• Develop customer lifecycle marketing strategies to boost engagement.
• Plan and execute customer-facing events to enhance client relationships.
• Collaborate with teams to ensure cohesive customer messaging.

Skills

Customer Engagement

Strategic Marketing

Event Planning

Communication Skills

Data Analysis

Education

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in Business

Tools

Salesforce

Microsoft Office Suite

Adobe Creative Suite

Asana

Monday.com

Job description

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Company Description

Meade Engineering is a full-service design firm specializing in innovative and cost-effective engineering solutions for data centers, cloud providers, and large-scale construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions that drive the industry forward.

Company Description

Meade Engineering is a full-service design firm specializing in innovative and cost-effective engineering solutions for data centers, cloud providers, and large-scale construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions that drive the industry forward.

At Meade Engineering, we foster a collaborative and dynamic work environment where creativity, technical excellence, and professional growth are at the forefront. We take pride in our commitment to innovation, efficiency, and superior service-values that not only define our projects but also shape our workplace culture.

If you're looking to be part of a company that values expertise, teamwork, and cutting-edge design, we'd love to hear from you!

Learn more about us at www.meadeengineering.com.

Job Description

Meade Engineering is seeking a Customer Marketing Manager to lead strategic marketing initiatives that strengthen relationships with our existing and prospective clients, elevate brand visibility, and drive customer advocacy. This is your opportunity to shape how a respected engineering firm engages with its most valuable audience-its clients-through impactful communications, lifecycle marketing, and strategic events.

This role plays a key part in our go-to-market efforts and will also provide strategic guidance and content for our Field Marketing Manager to ensure consistent, customer-centric messaging across all touchpoints. The ideal candidate is a strong communicator, a strategic thinker, and a seasoned marketer with experience in customer engagement, communications, and event planning across complex industries.

Location: This is a remote position; however, preference will be given to candidates located in the Pacific or Mountain Time Zones to better align with team collaboration hours.

Travel: This position may require some travel

Job Duties

• Develop and execute customer lifecycle marketing strategies to increase engagement, adoption, retention, and advocacy.
• Identify and showcase customer success stories through case studies, testimonials, speaking opportunities, media placements, and award submissions.
• Create and manage compelling external communications-including press releases, media kits, and web content-that communicate the company's impact and elevate the customer voice.
• Provide strategic marketing guidance, messaging, and materials to the Field Marketing Managers for use in regional campaigns and customer initiatives.
• Plan and execute customer-facing events such as webinars, conferences, and virtual experiences to promote client engagement and celebrate success.
• Collaborate with sales, marketing, and technical teams to ensure customer messaging aligns with product positioning and business development goals.
• Build and manage customer reference programs, including identifying advocates, tracking participation, and supporting reference calls, RFPs, analyst briefings, and speaking engagements.
• Use data-driven insights to design and deploy targeted campaigns that support onboarding, expansion, and renewal efforts.
• Ensure consistency and cohesion across all customer marketing touchpoints, aligning efforts with broader brand, marketing, and sales strategies.
• Monitor and analyze market trends, customer feedback, and campaign performance to refine marketing strategy and maximize impact.
• Act as a vocal internal and external advocate for customer marketing, ensuring alignment across functions and championing client success stories company wide.
  
  

Minimum Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 8+ years of experience in marketing, with at least 3 years in a customer-facing or customer marketing role.
• Proven ability to design and manage strategic marketing programs that enhance customer experience and drive measurable results.
• Extensive experience planning and managing customer-facing events.
• Exceptional written and verbal communication skills with the ability to translate complex technical stories into compelling content.
• Experience managing external communications, media relations, and press opportunities.
• Proficiency in Microsoft Office Suite and Adobe Creative Suite.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders at all levels.
• Strong organizational skills with a track record of managing multiple projects and timelines effectively.
  
  

Preferred Qualifications

• Familiarity with CRM tools (e.g., Salesforce), marketing automation platforms, and project management tools (e.g., Asana, Monday.com).
• Experience with market research, media planning, and promotional strategy.
  
  

Benefits

All full-time employees receive a comprehensive benefit package that includes, but is not limited to, medical, dental, and vision insurance with 100% of medical premiums covered by the employer, short and long-term disability insurance, life insurance, a 401(k), vacation time, paid holidays off, and yearly performance-based bonus eligibility.

MEI is an Equal Employment Opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable laws. We believe in equal employment opportunities for all and encourage individuals from all backgrounds to apply.

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

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