Customer Marketing Manager

Datadog; New York (NY); Hybrid; USD 94,000 - 125,000; Full time

Benefits offered by this job

Generous benefits package

New hire stock equity (RSUs)

Continuous career development opportunities

Best in breed onboarding

Friendly and inclusive workplace culture

Job summary

Datadog is searching for a Customer Marketing Manager to join our Corporate Marketing team. The role requires working with cross-functional partners to promote customer success stories and track program performance. The ideal candidate has at least 4 years in customer marketing for a B2B technology company and possesses strong communication and organizational skills.

This hybrid role allows the flexibility to balance work and life effectively while fostering deep customer connections. The estimated annual salary ranges from $94,000 to $125,000.

Qualifications

• 4+ years of experience in customer marketing and/or advocacy for a B2B technology company.
• Exceptional communication (verbal and written) and interpersonal skills.
• Excellent organizational skills and ability to manage multiple projects.

Responsibilities

• Source and track opportunities to promote customer wins.
• Track and report on program performance.
• Build a portfolio of customer advocates.
• Interview customers to produce marketing assets.
• Design and optimize programs to attract customer participation.
• Lead programs driving high-quality customer reviews.

Skills

Customer marketing advocacy

Exceptional communication skills

CRM proficiency

Organizational skills

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Tools

Salesforce

Metabase

Tableau

Job description

Datadog is looking for a driven, entrepreneurial Customer Marketing Manager to join our Corporate Marketing team — a group of talented professionals responsible for sourcing, creating, and amplifying stories of customers who are achieving meaningful technology and business outcomes with Datadog. This role is designed for marketers who thrive in dynamic environments, are passionate about building genuine customer relationships, and know how to turn great stories into compelling, data-driven programs.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Source and track opportunities to promote customer wins by working with cross‑functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more
• Track and report on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals
• Build a portfolio of customer advocates through online and in‑person engagements to source strong stories and promotional opportunities
• Interview customers and product leaders – in‑person and on camera – to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides
• Design, deliver, and continuously optimize programs and incentive strategies that attract customers to participate in advocacy activities
• Lead programs that drive high‑quality customer reviews to peer review sites such as Gartner Peer Insights, G2, and TrustRadius
• Influence how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross‑team efficiencies

Who You Are

• You have 4+ years of experience in customer marketing and/or advocacy for a B2B technology company
• Exceptional communication (verbal and written) and interpersonal skills, capable of building strong relationships with customers and internal teams
• Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau
• Excellent organizational skills and the ability to manage multiple projects simultaneously
• You have a Bachelor’s degree in Marketing, Business, Communications, or a related field

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in‑depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross‑departmentally
• Friendly and inclusive workplace culture

Estimated yearly salary: $94,000 — $125,000 USD

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.