Customer Manager - Natural Channel

Acosta; Portland (OR); On-site; USD 50,000 - 55,000; Full time

Job summary

Acosta seeks a Customer Manager (Natural Channel) in Portland to lead principal accounts, drive sales performance, and execute strategic business plans that deliver measurable results.

You will manage relationships with key decision-makers, optimize merchandising and pricing, and coordinate cross-functional teams to deliver growth initiatives while staying within budget and reporting progress regularly.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum 6 months in retail, marketing, space management, or resets.
• Proficient with MS Office and web-based tools.
• Excellent presentation and communication skills.

Responsibilities

• Achieve sales objectives including volume, pricing, and shelving while managing costs.
• Develop and execute a comprehensive Customer Business Plan aligned with principals.
• Engage with key decision-makers to present growth strategies and programs.
• Maximize revenue through commissions, bonuses, and contests while controlling costs.
• Ensure superior in-store execution with cross-functional teams.
• Oversee trade marketing funds and coordinate direct shipments.
• Operate within budgets and ensure efficient resource use.
• Communicate with principals and internal teams for alignment.

Skills

Presentation skills

Communication

Time management

Project management

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Microsoft Office Suite

PowerPoint

Excel

Word

Outlook

Web-based applications

Job description

Description

Are you a results-driven professional with a passion for sales and strategic growth? We’re looking for a

Description

Are you a results-driven professional with a passion for sales and strategic growth? We’re looking for a Customer Manager (Natural Channel) to lead and manage our principals’ business within designated customer accounts. In this role, you’ll drive sales performance, strengthen client relationships, and execute strategic plans that deliver measurable results.

Responsibilities

• Achieve Sales Objectives : Deliver volume and sales fundamentals—including merchandising, assortment, pricing, and shelving—while optimizing cost efficiency.
• Strategic Account Planning : Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success.
• Client Relationship Management : Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
• Cost and Revenue Optimization : Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
• In-Store Execution : Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution.
• Trade Marketing Management : Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives.
• Budget Compliance : Operate within established budgets, ensuring efficient and effective resource utilization.
• Cross-Functional Communication : Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration.
• Retail Collaboration : Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests.
• Market Intelligence : Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals.
• Information Sharing : Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
• Team Contribution : Share insights and collaborate with peers to build organizational capability and drive collective success.
• Technology Utilization : Use internal systems and tools to support business planning and maintain proficiency in communication platforms.
• Continuous Improvement : Offer feedback to leadership on opportunities to enhance operations and build organizational strength.
• Special Projects : Support the team by completing assigned projects that contribute to overall business success.

Qualifications

Education : Bachelor’s degree in Business, Marketing, or a related field—or equivalent professional experience.

Experience : Minimum of 6 months in retail (CPG industry), marketing, space management, or resets. Experience in sales administration or finance is a plus.

Technical Proficiency : Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications. Excellent presentation and communication skills required.

Project Management : Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills.

Physical Requirements

• Visual acuity and color perception
• Ability to lift up to 50 lbs. and carry up to 20 lbs.
• Ability to push/pull materials
• Active listening and verbal communication
• Willingness and ability to travel as needed

Why Join Us?

Be part of a team that values strategic thinking, proactive communication, and a commitment to excellence. As a Customer Manager, you’ll play a pivotal role in driving growth and delivering value to our clients and partners.

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Wholesale

Position Type: Full time

Business Unit: Sales

Salary Range: $50000.00 - $55000.00

Company: Acosta Employee Holdco LLC