Customer Manager

Acosta; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Acosta is hiring a Customer Manager to drive sales and market share growth within designated customer accounts. You will develop a comprehensive Customer Business Plan, engage all decision-makers, manage trade funds, and ensure an optimal in-store presence across assigned stores.

The role emphasizes strategic planning, cost management, proactive communication, and collaboration with Retail Sales Managers on initiatives and new product launches.

Qualifications

• Bachelor's degree or equivalent in the relevant industry.
• At least six months of experience in retail (CPG), marketing, space management, or resets.
• Preferred: Sales administration or finance experience.

Responsibilities

• Achieve Sales Goals: Deliver principals' objectives, including volume and sales fundamentals at the assigned customers.
• Strategic Planning: Develop a comprehensive Customer Business Plan.
• Client Engagement: Personally call on all decision-makers to present business plans and concepts.
• Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue.
• In-Store Presence: Ensure a competitive in-store presence by calling on HQs and operations personnel.
• Trade Marketing: Manage manufacturers' trade marketing funds and leverage data to sell concepts.
• Budget Adherence: Operate within the designated budget.
• Proactive Communication: Maintain open lines of communication with key principals.
• Retail Initiatives: Collaborate on major retail initiatives and new product introductions.
• Market Knowledge: Use knowledge of customer and market to involve resources.
• Timely Information Sharing: Provide selling priorities to managers and shared resources.
• Team Collaboration: Share insights to build organizational capacity.
• Technology Utilization: Use systems to achieve objectives and maintain skills.
• Feedback and Improvement: Provide feedback to leaders for improvement.
• Special Projects: Complete special projects as requested.

Skills

Excellent presentation skills

Ability to manage multiple projects

Education

Bachelor's degree or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Outlook

Web-based applications

Job description

Are you a dynamic professional with a passion for driving sales and market share growth?

Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts.

Responsibilities:

• Achieve Sales Goals: Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
• Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
• Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
• Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
• In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
• Trade Marketing: Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
• Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
• Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
• Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
• Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
• Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
• Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
• Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
• Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
• Special Projects: Complete special projects as requested, contributing to the overall success of the team.

Qualifications:

Education and Experience:

• Bachelor's degree or equivalent in the relevant industry.
• At least six months of experience in retail (CPG), marketing, space management, or resets.
• Preferred: Sales administration or finance experience.

Skills:

• Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
• Excellent presentation skills.
• Ability to manage multiple projects

Join us and be part of a team that values strategic thinking, proactive communication, and a commitment to achieving sales excellence.

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About Us

Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here: https://acosta.jobs/agency/acosta