Customer Success Manager

Prologue; United States; Remote; USD 75,000 - 145,000; Full time

Job summary

A mission-driven company is seeking a Customer Success Manager to enhance relationships with top Enterprise Accounts. This role offers the chance to make a significant impact in the nonprofit sector, ensuring client satisfaction and driving platform value. The ideal candidate will have extensive experience in Customer Success, particularly within B2B Nonprofit SaaS environments. This position provides a remote-friendly work setting and opportunities for career growth.

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

Flexible scheduling

Career growth opportunities

Qualifications

• 4+ years of Customer Success or Account Management experience.
• Proven track record with Enterprise-level accounts.

Responsibilities

• Manage relationships with top 30-40 Enterprise Accounts.
• Drive renewals, expansion, and upsell opportunities.
• Collaborate with Sales and Product teams.

Skills

Relationship-building

Customer Success

Account Management

Job description

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Direct message the job poster from Prologue

Founder @ Prologue | GTM & Exec Search for Tech for Good Startups – Nonprofit Tech, EdTech, & Social Impact | Fueled by coffee and heck yeah energy…

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on nonprofit organizations through cutting-edge solutions.

Day-to-Day Responsibilities:

• Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction.
• Develop and execute strategic account plans to drive renewals, expansion, and upsell opportunities.
• Act as a trusted advisor to nonprofit clients, understanding their goals and helping them maximize platform value.
• Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.

Requirements:

• 4+ years of Customer Success, Account Management, or related experience, preferably in B2B Nonprofit SaaS.
• Proven track record of driving renewals and expansion with Enterprise-level accounts.
• Strong relationship-building skills with the ability to engage executive stakeholders.
• Experience working in a fast-paced, early-stage startup environment is a plus.
• Competitive base salary with total on-target earnings (OTE) up to $130K.
• Remote-friendly work environment with flexible scheduling.
• Comprehensive health, dental, and vision insurance.
• Career growth opportunities in a rapidly scaling company serving the nonprofit sector.

Interested in making a real impact? Apply now, or email directly at [e-mail], to join a mission-driven team helping nonprofits succeed with innovative nonprofit solutions!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development, Non-profit Organizations, and Higher Education

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Inferred from the description for this job

Medical insurance

Vision insurance

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