Customer Manager

Acosta Sales & Marketing; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Manager to oversee business operations within designated customer accounts. This role is pivotal in driving sales and market share for represented brands while ensuring profitability for both manufacturers and the company. Responsibilities include developing business plans, collaborating with retail managers, and achieving competitive in-store presence. The ideal candidate will possess strong communication and presentation skills, along with a solid background in retail or marketing. Join a dynamic team where your contributions will directly impact business success and customer satisfaction.

Benefits

Medical, dental and vision insurance

Company-paid life insurance

Short-term and long-term disability

401k program

Generous Paid Time Off (PTO) program

Qualifications

• Minimum of six months of relevant experience in retail or marketing.
• Expertise in Microsoft software and excellent presentation skills.

Responsibilities

• Manage assigned principals’ business to increase sales and market share.
• Develop and execute Customer Business Plans to meet business priorities.

Skills

Presentation Skills

Time Management

Sales Experience

Communication Skills

Analysis/Comprehension

Education

High School Diploma/GED

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Manager

General Information

Company: ACO-US

Location: JACKSONVILLE, Florida, 32216

Ref #: 72453

Function: Merchandising

Employment Duration: Full-time

Benefits:

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program

Description and Requirements

The incumbent(s) in this position should exhibit the following Acosta values:

• People Minded – Must show dignity and respect to all people
• Integrity – Must exemplify the highest degree of ethical behavior
• Results Oriented – Must show passion, pride and commitment to succeed
• Trust – Must be honest, sincere and confident
• Teamwork – Must build trusting relationships
• Innovation – Must progress through a combination of creativity, common sense and vision
• Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Summary: Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Essential Functions:

1. Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.
2. Develop a Customer Business Plan that will deliver the principals’ business priorities.
3. Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
4. Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.
5. Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers.
6. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
7. Operate within the designated budget.
8. Pro-actively communicate with key principals.
9. Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
10. Effectively use knowledge of customer, market, and principal – involve marketing, technology, and administrative resources to accomplish objectives.
11. Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration).
12. Pro-actively share information and customer/principal information with other team members to build organization capacity.

Education Requirements:

High School Diploma/GED

Work Experience Requirements:

Minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred.

Knowledge, Skills and Abilities Requirements:

1. Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications.
2. Must have excellent presentation skills.
3. Must be able to handle multiple projects simultaneously.
4. Must have valid driver’s license.
5. This position requires that you drive on behalf of Acosta Sales & Marketing. Therefore, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Physical Requirements:

• Seeing
• Color Perception
• Lifting (50 – lbs.)
• Ability to Travel
• Pushing/Pulling
• Listening
• Carrying (20 – lbs)

Personal Skills Requirements:

• Analysis/Comprehension
• Judgment/Decision Making
• Ability to work without a supervisor
• Strong Communication Skills
• Sales Experience
• Time Management