Customer Success Manager | $55K-$75K + Remote + Career Growth | Exciting Event Planning Funded SaaS

Freddie Mac; Philadelphia (Philadelphia County); Remote; USD 55,000 - 75,000; Full time

Job summary

A seed-funded startup in the B2B SaaS industry seeks a Customer Success Manager to enhance event planning's operational efficiency. The role offers competitive compensation, remote work options, and growth opportunities within an innovative and collaborative culture.

Benefits

Health coverage for employees at 100% and 50% for dependents

Remote work budget

Leadership advancement opportunities

Qualifications

• 1-3+ years of experience in SaaS customer success.
• Comfortable communicating with customers via phone.
• Ability to work in a fast-paced environment.

Responsibilities

• Onboard hotels to respond to planner RFPs and maintain follow-ups.
• Facilitate communication between hotels and planners.
• Update support content to enhance user experience.

Skills

Excellent written and verbal communication skills

Organizational skills

Adaptability

Job description

Customer Success Manager | $55K-$75K + Remote + Career Growth | Exciting Event Planning Funded SaaS

Employer Industry: B2B SaaS for Event Management

Why consider this job opportunity:
- Exciting growth opportunity in a seed-funded startup with plans to double team headcount
- Health coverage for employees at 100% and 50% for dependents
- Remote work budget and leadership advancement opportunities
- Collaborative company culture with a focus on accountability and creativity
- Work closely with founders and C-Suite, making a real impact on strategic decisions

What to Expect (Job Responsibilities):
- Proactively onboard hotels to respond to planner RFPs and maintain follow-ups
- Facilitate communication between hotels and planners, ensuring timely engagement
- Respond to inbound inquiries from planners and hotels through various channels
- Update and improve support content to enhance user experience
- Monitor customer feedback to identify areas for improvement in documentation

What is Required (Qualifications):
- 1-3+ years of experience in SaaS customer success within a startup environment
- Must be comfortable communicating with customers via phone
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment with strong organizational skills
- Flexibility to work a 12 PM to 9 PM EST shift

How to Stand Out (Preferred Qualifications):
- Experience or interest in the events/hospitality industry
- Proven track record of being adaptable to changing priorities in a high-growth environment

#B2BSaaS #CustomerSuccess #EventManagement #StartupCulture #CareerGrowth

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