Customer Logistics Lead – Hybrid, Drive Supply Chain

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The J.M. Smucker Co. is seeking a Customer Logistics Manager in Orrville, OH. The role leads day-to-day logistics activities, partners with third-party brokers, and drives improvements in order-to-cash processes while ensuring service metrics are met and order management runs smoothly.

Hybrid work arrangement requires onsite presence, development of the team, and close collaboration with internal and external partners. Strong leadership and analytical skills are essential.

Qualifications

• Bachelor's degree is required.
• At least 5 years of related business experience.
• Strong analytical, problem solving and decision-making skills.
• Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas).
• Excellent communication and listening skills.
• Good presentation and facilitation skills.
• Understanding of the supply chain process and order management systems.
• Ability to manage multiple priorities and collaborate across departments.

Responsibilities

• Lead day-to-day activities of the team and third-party brokerage partners to meet key order-related metrics.
• Drive continuous improvement across order-to-cash processes and ensure issue resolution.
• Prioritize organizational and people development including hiring decisions for the team.
• Provide coaching and feedback, conduct mid-year and year-end performance reviews.
• Balance workload and coordinate weekly team meetings to meet department goals.

Skills

Analytical skills

Problem solving

Decision making

Communication skills

Presentation skills

Team leadership

Education

Bachelor's degree

Tools

Excel (advanced)

Job description

The J.M. Smucker Co. is seeking a Customer Logistics Manager in Orrville, OH. The role leads day-to-day logistics activities, partners with third-party brokers, and drives improvements in order-to-cash processes while ensuring service metrics are met and order management runs smoothly.

Hybrid work arrangement requires onsite presence, development of the team, and close collaboration with internal and external partners. Strong leadership and analytical skills are essential.