Customer Logistics Associate II

Ryder System, Inc.; Warren (MI); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) Savings Plan with company match

Discounted employee stock purchase

Paid time off and holidays

Maternity leave up to 12 weeks

Job summary

Ryder System, Inc. in Warren, MI is seeking a Customer Logistic Associate II to support front-line supervision and administrative tasks in a hybrid in-office/remote setting.

The role focuses on coordinating non-exempt personnel, driving daily operational goals, and maintaining safety, payroll, and billing processes. The position emphasizes safety compliance, DOT and OSHA readiness, and strong communication with hourly staff and management.

Qualifications

• H.S. diploma/GED required.
• 1+ year in Warehouse/Transportation/Logistics or distribution environment.
• 1+ year of experience in a customer service environment.
• Knowledge of transportation, warehouse or distribution processes; intermediate level.
• Familiarity with warehouse software applications; intermediate level.
• Understanding of DOT, OSHA and safety regulations; intermediate level.

Responsibilities

• Oversee payroll/billing and ensure compliance with safety regulations.
• Review DOT logs and prepare submissions; conduct safety trainings/orientations.
• Be the first point of contact for collisions and injuries and coordinate reporting.
• Maintain STAR system and lead safety meetings with management.
• Coordinate dispatch/routing and driver communications; support KPI reporting to the manager.

Skills

Relationship building

Teamwork

Self-motivation

Multitasking

Attention to detail

Communication skills

Prioritization

Education

High school diploma or GED

Job description

Job Description: MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Logistic Associate II in Warren MI (Hybrid) for our Supply Chain Solutions division. Pay Type: Exempt / Salary paid weekly Annual Salary Pay: $50,000 per year based on experience Schedule: Monday-Friday 8:00 am – 5:00 pm (Hybrid, in office Tuesday- Thursday Monday & Friday remote)

Summary Provide front-line supervision and administrative support for the location. Primarily responsible for the assignment of work to non-exempt personnel, as well as the attainment of daily operational goals within his/her assigned functional area Essential Functions Payroll/Billing Complies with all Safety Maintenance and Compliance. DOT log review, preparation and submission. Conducts Safety Training/Orientations. First point of contact for collisions and injuries. Updates/Maintains STAR. Conducts safety meetings in conjunction with other management Handles front line customer requests; identifies and elevates any customer issues if needed. Acts as a liaison between hourly workers and management. Elevates any employee relations issues as appropriate. Quality Assurance. Dispatch/Routing. Driver communications (e.g., location updates, settlement reports, weekly paycheck stubs). Profit and Loss (P&L) responsibility (e.g., supplies, expenses, etc.) Maintains location A/P log Supply/uniform ordering Maintains all attendance/vacation records for hourly employees Key Performance Indicators (KPI) reporting to Manager prior to distribution Additional Responsibilities RD 2000 Responsibilities SOX invoice reconciliation preparation for approval at the highest level Recommends location process initiation and/or improvements needed Any location specific requirements may be required

Skills and Abilities

• OtherAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• OtherAbility to work independently and as member of a team
• OtherFlexibility to operate and self-driven to excel in a fast-paced environment
• OtherCapable of multi-tasking, highly organized, with excellent time management skills
• OtherDetail oriented with excellent follow-up practices
• OtherMust possess strong verbal and written communication skills internally as well as externally
• OtherAbility to prioritize, organize and accomplish work

Qualifications

• H.S. diploma/GED required
• One (1) year or more Warehouse, Transportation, Logistics or a distribution environment required
• One (1) year or more Experience in a customer service environment required
• Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred
• Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred
• Understanding of DOT, OSHA and all other safety related regulations strongly preferred intermediate preferred

Travel DOT Regulated None When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

EEO/AA/Female/Minority/Disabled/Veteran #indexempt #FB #LI-GM #ryder #logistics #supplychain

Job Category Logistics

Our Culture & Commitment:

Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $50,000 Maximum Pay Range: $50,000 Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.

When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.