Customer Logistics Associate

040 Ryder Integrated Logistics, Inc. (Employer-Payroll); Novi (MI); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Ryder System, Inc. in Novi, MI is seeking a front-line supervisor to oversee daily operations, assign work to non-exempt staff, and help achieve location goals.

You will coordinate payroll and billing tasks, handle DOT log reviews, safety training, and serve as the liaison between hourly workers and management while maintaining KPI reporting.

Qualifications

• High school diploma or GED required.
• 1+ year in warehouse, transportation, logistics or distribution.
• 1+ year in a customer service environment.
• Knowledge of warehouse software, routing and dispatch applications preferred.
• Understanding of DOT, OSHA and safety regulations strongly preferred.

Responsibilities

• Supervises frontline staff and assigns work to non-exempt personnel.
• Ensures daily operational goals are met within the area.
• Handles payroll/billing, DOT log review, safety training and incidents.
• Acts as liaison between hourly workers and management; handles KPI reporting.
• Manages dispatch, routing, supplier communications and location P&L tasks.

Skills

Leadership

Teamwork

Time management

Communication

Organizational skills

Problem solving

Education

High school diploma

Warehouse experience

Customer service experience

Tools

Routing software

Dispatch software

Warehouse software

Job description

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Job Description: Summary

Provide front-line supervision and administrative support for the location. Primarily responsible for the assignment of work to non-exempt personnel, as well as the attainment of daily operational goals within his/her assigned functional area

Essential Functions

Payroll/Billing Complies with all Safety Maintenance and Compliance. DOT log review, preparation and submission. Conducts Safety Training/Orientations. First point of contact for collisions and injuries. Updates/Maintains STAR. Conducts safety meetings in conjunction with other management Handles front line customer requests; identifies and elevates any customer issues if needed. Acts as a liaison between hourly workers and management. Elevates any employee relations issues as appropriate. Quality Assurance. Dispatch/Routing. Driver communications (e.g., location updates, settlement reports, weekly paycheck stubs). Profit and Loss (P&L) responsibility (e.g., supplies, expenses, etc.) Maintains location A/P log Supply/uniform ordering Maintains all attendance/vacation records for hourly employees Key Performance Indicators (KPI) reporting to Manager prior to distribution Additional Responsibilities RD 2000 Responsibilities SOX invoice reconciliation preparation for approval at the highest level Recommends location process initiation and/or improvements needed Any location specific requirements may be required

Skills and Abilities

OtherAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) OtherAbility to work independently and as member of a team OtherFlexibility to operate and self-driven to excel in a fast-paced environment OtherCapable of multi-tasking, highly organized, with excellent time management skills OtherDetail oriented with excellent follow-up practices OtherMust possess strong verbal and written communication skills internally as well as externally OtherAbility to prioritize, organize and accomplish work Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred Understanding of DOT, OSHA and all other safety related regulations strongly preferred intermediate preferred

Qualifications

H.S. diploma/GED required One (1) year or more Warehouse, Transportation, Logistics or a distribution environment required One (1) year or more Experience in a customer service environment required Knowledge/experience in transportation, warehouse or distribution environment (e.g., shipping, receiving, inventory management, distribution or dispatch) intermediate preferred Knowledge of warehouse, software applications, routing and dispatching software applications intermediate preferred Understanding of DOT, OSHA and all other safety related regulations strongly preferred intermediate preferred

Travel

DOT Regulated None

Job Category

Logistics

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: 59500 Maximum Pay Range: 59500

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Job Seekers Info

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Company Overview

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

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