Customer Logistics Associate

Ryder System, Inc.; Cranetown (KY); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Stock purchase plan

Employee discounts

Holidays & PTO

Maternity leave

Job summary

Ryder System, Inc. in Georgetown, KY seeks a Customer Logistics Associate to coordinate day-to-day operations for assigned logistics customers, including arrival and departure checks, in-transit activity, and carrier performance.

You will support routing, load scheduling and customer requests, ensuring compliance with carrier rules and service commitments. This full-time role includes benefits and PTO, with salary-based pay.

Qualifications

• H.S. diploma or GED; related field preferred.
• Five years or more experience in supply chain/operations are preferred.
• Strong organizational and communication skills.

Responsibilities

• Coordinate day-to-day operation for assigned logistics customers.
• Manage arrival/departure checks, in-transit and cross-border activity.
• Monitor on-time carrier performance and resolve issues.
• Coordinate routing, load scheduling and appointments.

Skills

MS Office

Carrier coordination

Logistics administration

Verbal/written communication

Education

H.S. diploma/GED

Bachelor's degree in related field

Tools

i2 Modeler

FHP Database

LOCS & similar systems

Provider web portals

Job description

We are immediately hiring a Customer Logistics Associate to join our Ryder Georgetown, KY Team.

$40400k yearly salary + benefits and PTO

Location : Georgetown, KY Logistics warehouse experience 8:00am - 4pm Monday - Friday

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401(k) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

SUMMARY

Coordinates the day-to-day operation of all aspects of assigned logistics customers, up to and including all arrival and departure check calls, all in transit and cross border activity, all on-time carrier performance, all exception coordination and management. In addition, responsible for driving all Carrier Web Compliance and On Time Performance within the given customer network as well as addressing any additional customer requests such as added routes to a given network, the coordination of canceled routes with the carrier base, or the adjustment of any given planned routing in order to meet customer needs. Required to have a working understanding of multiple customer business rules and procedural requirements and may, through day to day customer interaction, be required to resolve any customer concerns or issues.

ESSENTIAL FUNCTIONS

• Performs load scheduling functions with carriers and dedicated Ryder personnel
• Supports Specialization: Premium Freight Management (PFM): Responsible for analyzing premium freight requests, booking low-cost providers and route management.
• Dedicated Contract Carriage (DCC): responsible for managing drivers, payroll and route management
• Freudenberg Household Products (FHP): Responsible for optimizing loads, booking loads, appointments and customer contact
• Off-shifts & Weekends (OSW): Responsible for working off-shifts or weekends while handling PRM, LTL, ACA, PFM, DCC, FHP
• Coordinates appointments

ADDITIONAL RESPONSIBILITIES

• May analyze Procurement and FBAP information relating to movement of unplanned freight
• May be required to work designated off-shift/weekend coverage, including holidays
• Performs other duties as assigned

EDUCATION

H.S. diploma/GED Bachelor's degree Related field preferred.

EXPERIENCE

Five (5) years or more experience 1-5 years experience in position. (Supply chain or Operations experience preferred)

SKILLS

• Excellent organizational skills.
• Ability to prioritize and accomplish work.
• Strong verbal and written communication skills.
• Internally as well as externally representing the company to customers by writing, telephone, e-mail or in person.
• Demonstrates analytical skills.
• Demonstrates problem solving skills.
• Decision making considering cost and benefits of potential actions and selecting most appropriate one.

KNOWLEDGE

• MS Office, LMS Modules: XMS, RMS, UMS, ACA, DCC, Provider web portals, LOCS & similar costing/rating systems, i2 Modeler, FHP Database; advanced level.

TRAVEL

None Candidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship.

Job Category

Logistics

Our Culture & Commitment

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Pay Type: Salaried

Minimum Pay Range: 38000

Maximum Pay Range: 40400

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Contact

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder Operations

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.

Policy

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act