Consumer Loan Coordinator

The Federal Savings Bank; Chicago (IL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k with partial match

EAP

Education Reimbursement

Employee Home Loan Discount Program

Paid holidays and sick time

Job summary

The Federal Savings Bank in Chicago, IL seeks a motivated Consumer Loan Coordinator to support our growing Consumer Lending team. This full-time role is hybrid and requires residing in or near Chicago.

You will manage loan processing, document gathering, and front-end steps from inquiry through close, while ensuring accuracy and strong customer service. Ideal candidates have at least 1 year of sales or customer-facing experience, solid time management, and comfort with dialer systems.

Qualifications

• Minimum of 1 year of experience in sales, call-center, retail, hospitality or food/beverage.
• Ability to manage time effectively due to very high volume of inbound leads.
• Self-motivated, results-oriented, and driven to succeed.
• Experience using a dialer strongly preferred.
• Strong interpersonal communication skills with all bank departments.
• Comfortable using a computer while communicating with customers by phone.
• Favorable credit and background check.
• Veterans are encouraged to apply.
• Live in or near Chicago, IL (required).

Responsibilities

• Act as primary contact for clients during the loan process from inquiry to close.
• Gather documents and order reports for front end processing.
• Prepare and submit loan files for final underwriting approval.
• Perform quality control audits of the database before closing.
• Coordinate documentation for borrowers and lenders.
• Support various department relations with partners and vendors.
• Back up loan department positions and functions as needed.
• Field inquiries about account balances, loan balances, and payoff requests.
• Assist with loan file preparation and audits/exams.
• Distribute daily and monthly loan reports to branches/departments.
• Follow policies and support bank goals and values.

Skills

Time management

Communication skills

Dialer experience

Customer service

Computer literacy

Self-motivated

Tools

Dialer software

Job description

Description

The Federal Savings Bank, a rapidly growing, veteran- owned bank, is seeking a motivated, highly organized sales professional to join our Chicago, IL office as a Consumer Loan Coordinator. This is an exciting opportunity to grow your career within a dynamic Consumer Lending team that provides hands-on training and dedicated resources to help you succeed while supporting your team. In this full‑time role, you will play an important part in supporting our continued growth and commitment to exceptional customer service. Only applicants who reside in the Chicago area at the time of application and can agree to a hybrid office schedule will be considered.

Job Type

Full-time

Key Responsibilities

• Act as a primary source of contact for clients throughout the granting process of loan, right from the initial stage of inquiry to its final close out.
• Execute front end processing procedures that include gathering the relevant financial and legal documents and ordering the related reports necessary for further processing.
• Prepare and submit the loan files for final approval to the underwriting department.
• Conduct a quality control audit of the previous database before closing it.
• Coordinate and ensure proper completion of all the documentation for the borrower and loan provider.
• Cultivate and maintain department relations with different associations, community partners, and vendors.
• Provide support to all assigned areas of the department where service or assistance is needed; acts as a backup for loan department positions and functions.
• Answers the telephone; responds to routine loan officer or customer inquiries related to account balances, loan balances and payoff requests.
• Assists with preparation of loan files and documentation requests for internal and external audits/exams.
• Sort and distribute daily and monthly loan reports to applicable branches or departments.
• Follow policies and procedures & support the Bank’s goals and values.

Requirements

• Minimum of 1 year of experience in sales, a call-center environment, retail, hospitality, or the food and beverage industry.
• Must have the ability to manage time effectively due to the very high volume of in-bound leads.
• Must be self-motivated, results-oriented, and driven to succeed.
• Experience using a dialer strongly preferred.
• Strong interpersonal communication skills; ability to effectively interact with individuals within all departments of the bank.
• Comfortable using a computer while communicating with customers by phone.
• Favorable credit and background check.
• Veterans are encouraged to apply.
• Live in or near Chicago, IL (required).

What We Offer

• Medical, Dental, and Vision insurance plans.
• HSA and FSA plan options.
• Company-paid life insurance.
• 401k with partial match.
• Complimentary Employee Assistance Program (EAP).
• 7 paid bank holidays, and a week of paid sick time.
• In-house virtual training opportunities to broaden your industry knowledge.
• Education Reimbursement.
• Employee Home Loan Discount Program.
• Employee recognition on a national scale.
• Frequent employee appreciation events.
• Big bank capability, small-bank feel.

More Reasons To Join

• Annual Chairman's Club trips open to top-performing sales team members! Some of our past destinations include Spain, Prague, Mexico, and Italy. This year’s Chairman’s Club winners will be going to Morocco!
• Paid on-the-job training.
• Opportunity for advancement into a Consumer Loan Banker role.
• A true team culture working towards one common goal; helping homebuyers finance their dream homes!
• NMLS Licensed in all 50 states upon training completion.

The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary Description $50,000 Salary + bonus