Customer Journey & Provisioning Systems Analyst

GuruSchools LLC; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading educational technology firm is looking for a Business Analyst in Philadelphia, PA. This role involves defining system requirements and managing communications for provisioning and sales order systems, focusing on customer journey. Candidates should have strong skills in documentation, cross-functional collaboration, and testing. Experience in telecom and marketing is a plus for those looking to apply. This position is for locals only and offers a contract lasting over 9 months.

Qualifications

• Experience in SRS documentation and requirements gathering.
• Ability to collaborate with UX, Dev, and QA teams.
• Testing and validation experience is required.

Responsibilities

• Define system requirements for provisioning and sales order systems.
• Manage customer journey communications via email and SMS.

Skills

SRS documentation & requirements gathering

Cross‑functional collaboration

Testing & validation experience

Job description

A leading educational technology firm is looking for a Business Analyst in Philadelphia, PA. This role involves defining system requirements and managing communications for provisioning and sales order systems, focusing on customer journey. Candidates should have strong skills in documentation, cross-functional collaboration, and testing. Experience in telecom and marketing is a plus for those looking to apply. This position is for locals only and offers a contract lasting over 9 months.