Customer Integrations Specialist - Contractor

Freddie Mac; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Integration Specialist to enhance customer onboarding and integration processes. This role involves collaborating with various teams to develop strategies that streamline the integration of educational technology solutions. The ideal candidate will possess strong technical experience, project management skills, and a commitment to customer satisfaction. Join a forward-thinking company that values diversity and offers competitive pay, comprehensive benefits, and a focus on work/life balance. This exciting opportunity allows you to make a significant impact on the educational landscape while fostering communication and cultural understanding.

Benefits

Health insurance options

Dental insurance options

Vision insurance options

Life insurance options

Retirement plan with employer contributions

Paid holidays

Work/life balance focus

Qualifications

• 5+ years of experience in EdTech or SaaS customer onboarding.
• Strong skills in project management and customer communication.

Responsibilities

• Provide timely integration support for educational technology solutions.
• Manage integration projects and troubleshoot issues effectively.

Skills

Technical experience in technology implementation

Customer onboarding

Customer relationship management

Excellent communication skills

Data-driven decision-making

Project management

Stakeholder engagement

Job description

Job Type

Contract

Description

The Customer Integration Specialist (Contractor) is customer-focused, responsible for providing quality and timely integration support to an assigned quota of school district customers. Working collaboratively with Customer Service Representatives, Account Managers, Digital Support Representatives, and Development teams, you'll help develop scalable strategies to onboard new customers and integrate Wayside Publishing's Learning Site with third-party education technology solutions.

This position is 40 hours per week, ending on 9/30/2025.

Who We Are

Wayside Publishing develops world language programs, resources, and materials for middle and high schools nationwide. We partner with educators to create engaging texts and digital tools that foster communication and cultural understanding.

Primary Responsibilities

• Customer Integration Support: Provide timely support to onboard and integrate customers with third-party educational technology solutions.
• Collaborative Strategy Development: Work with teams to streamline customer onboarding processes.
• Project Ownership: Manage integration projects, troubleshoot issues, and develop support documentation.
• Process Optimization: Support process improvements to reduce barriers over time.
• Customer Communication: Engage with customers to understand needs and provide solutions.
• Documentation and Support: Co-create support materials for customer use.
• Other duties as assigned

Requirements

• 5+ years of technical experience in technology implementation and customer onboarding, preferably in EdTech or SaaS.
• Experience in designing rostering, data analysis, and integration solutions.
• Strong customer relationship management skills.
• Excellent communication skills for translating technical info and guiding customers.
• Data-driven decision-making abilities.
• Proven project and time management skills.
• Commitment to self-improvement and feedback.
• Ability to manage multiple priorities effectively.
• Experience engaging stakeholders, respecting data privacy, and exercising sound judgment.

What We Offer

• Competitive pay: base salary and commission, uncapped.
• Health, dental, vision, life insurance options.
• Retirement plan with employer contributions.
• Paid holidays.
• Work/life balance focus.

We value diversity and encourage applications from marginalized communities, including people of color, women, LGBTQ individuals, and others. We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

When applying, include a concise cover letter explaining your experience and why this role fits your career path.

NO PHONE CALLS OR RECRUITERS PLEASE.

Salary Range

$37.50 - $41.50 per hour