Customer Integration Engineer

Smart Eye; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Smart Eye in Detroit is seeking a Customer Integration Engineer to support projects as part of the development team. You will work at customer sites, resolve technical issues, manage test plans, and maintain strong relationships with customers and global engineering teams.

This role requires a relevant Bachelor's degree in Engineering, at least 2 years of experience, and proficiency with Microsoft tools. You will coordinate change requests, perform software reflashes, and ensure subsystem

Qualifications

• Bachelor's degree in Engineering or related field.
• Minimum of 2 years of relevant experience.
• Proficient with Microsoft tools (Excel, Teams, etc.).
• Willing to travel to customer sites and work onsite.

Responsibilities

• Collaborate with Lead DRE to define requirements and verify performance.
• Independently work at customer sites, taking direction from the Project Manager/Technical Project Lead.
• Address and resolve issues on component specifications and initiate change requests.
• Coordinate time on test vehicles to ensure subsystem compliance with requirements.
• Perform software reflashes when software changes are released.
• Support simulator/bench and vehicle testing as required.
• Develop and maintain positive customer relationships.

Skills

Microsoft tools

Customer-facing communication

Education

Bachelor's degree in Engineering

Tools

CAD software

Microsoft Excel

Teams

Job description

Smart Eye is the global leader in Human Insight AI, technology that understands, supports and predicts human behavior in complex environments. Together with our subsidiaries Affectiva and iMotions, we are bridging the gap between humans and machines for a safe and sustainable future.

Today, our technology is embedded in next-generation vehicles, leading the way towards human-centric mobility through Driver Monitoring Systems and Interior Sensing solutions. Our Research Instruments offer unparalleled insights into automotive, aviation, assistive technology, behavioral science and many more fields.

Our subsidiary Affectiva is humanizing technology by pioneering Emotion AI, helping companies gain a deeper understanding of how consumers engage with their content, products and services, in automotive, media & entertainment, market research and beyond.

Our subsidiary iMotions provides the world’s leading biosensor software platform, that synchronizes data streams in real time from multiple sensors.

Smart Eye was founded in 1999 and is headquartered in Sweden with offices in the US, UK, Germany, Denmark, Egypt, Japan, Singapore and China. A publicly traded company since 2016, our customers include NASA, Nissan, Boeing, Honeywell, Volvo, GM, BMW, Geely, Harvard University, over 1,300 research organizations around the world, 70% of the world’s largest advertisers and 28% of the Fortune Global 500 companies.

Visit www.smarteye.ai for more information.

Overview

As a Customer Integration Engineer, you will play a vital role in supporting projects as part of the development team. Working closely with stakeholders, you will contribute to the resolution of technical issues, participate in release processes, and manage change procedures. Effective communication with various teams, including customers, manufacturing sites, and global engineering teams, will be crucial for the successful execution of projects. You will also be the primary representative of Smart Eye to the customer.

Core Responsibilities

• Collaborate with Lead Design Release Engineer (DRE) to define requirements, verify performance, and address issues.
• Independently work at customer sites, taking direction from the Project Manager/Technical Project Lead and the Lead DRE.
• Address and resolve issues on assigned component technical specifications, working closely with requirement owners. Initiate change requests as necessary.
• Contribute to the resolution of system integration issues, including root cause analysis and verification of incidents through testing.
• Prepare and present responses to action items, ensuring effective communication and collaboration within the team.
• Coordinate time on test vehicles to ensure the subsystem is compliant to requirements.
• Perform software reflashes when software changes are released.
• Support simulator/bench and vehicle testing as required.
• Coordinate creation of customer required test plans.
• Communicate program timing requirements to the project team.
• Develop and maintain positive customer relationships.
• Support Change Requests creation
• Import CAD for studies, simulations
• Handle customer issue tickets
• Support vehicle specific configurations
• Support data collection for customer specific vehicles
• Troubleshooting customer vehicles where needed
• Located in Detroit area, onsite support and customer meetings required
• Must be legally authorized to work in the United States without requiring employer sponsorship, now or in the future.
• Relocation assistance not provided for this role
• Relevant Bachelor's degree in Engineering or related field.
• Minimum of 2 years of experience in a relevant role.
• Proficient with Microsoft tools (Excel, Teams, etc.)

Preferred Qualifications

• 5+ years of experience in a similar role.
• Familiarity with automotive cameras.
• Previous experience in an automotive development environment, which may include internships or cooperative programs.
• Strong written and verbal communication skills, with an ability to convey technical information effectively.