Customer Intake Specialist - Extended Coverage Representative

Medical Guardian; United States; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Paid Time Off

Short Term Disability

Long Term Disability

Retirement Plan (401k)

Job summary

MedScope, a division of Medical Guardian, is seeking a results-focused Intake Specialist to join the Customer Intake Department. You will input new orders received by phone, fax, or email, verify details, and update our system accordingly.

The role requires handling confidential health information in a HIPAA-compliant manner and collaborating with multiple teams. The position features a 12:00 PM–8:00 PM EST schedule, with up to 30 days of onboarding on a 9:00 AM–5:00 PM EST early shift.

Qualifications

• Minimum associate degree in healthcare related field (preferred).
• Proficiency in Microsoft Office suite.
• Typing speed of at least 40 words per minute.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Input new orders from phone, fax, or email into the system.
• Verify order forms and communicate with customers or referrers as needed.
• Navigate healthcare portals to find information for orders.
• Enter orders and update customer records in the database.
• Correct records, cancel services, and handle daily intake tasks.
• Answer calls and emails daily as part of intake duties.

Skills

Oral & written communication

Data entry

Attention to detail

Team player

Adaptability

Typing 40 WPM

Education

Associate degree in healthcare

Tools

Microsoft Office

Job description

MedScope(a division of Medical Guardian) is a fast-paced and rapidly growing health and safety company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This position follows an extended schedule that differs from the standard 9:00 AM – 5:00 PM ET shift worked by the rest of the team. The first 5 to 5.5 hours will overlap with standard team hours, while the remaining portion of the shift is dedicated to supporting our expanding national partnerships that require evening phone coverage. This includes answering inbound calls from members who wish to opt in to eligible Medicare Advantage services. When not on calls, the representative will complete standard intake processing tasks, including email and fax order entry. While this role may eventually expand to include additional extended coverage team members, the current position requires someone who can work independently and maintain productivity during evening hours with limited or no direct managerial support.

This is a full-time position requiring a daily schedule of 12:00 PM - 8:00 PM EST.Please note that up to the first 30 days of employment will require a traditional 9:00 AM - 5:00 PM EST schedule to allow for proper onboarding and training.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Tasks:

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.

• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database

• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders

• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order

• Making necessary changes to existing customer records, and cancelling service when needed

• Answering phone calls and emails daily

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

• Minimum associate degree in healthcare related field (preferred)

• Proficiency in the Microsoft Office suite of applications required

• Ability to type at least 40 WPM

• Must complete daily tasks assigned

• Must be detail oriented

• Ability to adapt to changes

Behavioral Requirements:

• Intelligent individual with excellent oral and written communication skills

• Critical thinker - ability to decipher when things are missing or incorrect

• Accurate and organized - heavy data entry of important information

• Friendly phone demeanor - will be in direct contact with both customers and referring sources

• Team player - will work on the Intake team as well as with other departments daily

• Punctual and reliable with a professional appearance and demeanor

• Health Care Plan (Medical, Dental & Vision)

• Paid Time Off (Vacation & Public Holidays)

• Short Term & Long Term Disability

• Retirement Plan (401k)