Customer Intake Specialist - Extended Coverage Representative

Medical Guardian; Northern (KY); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Short Term & Long Term Disability

Retirement Plan (401k)

Job summary

MedScope, a division of Medical Guardian, seeks a responsible Customer Intake Specialist to input orders via phone, fax, or email, verify information, and update records in our system in a HIPAA-compliant environment.

The role requires navigation of healthcare portals, strong data entry, and daily communication with customers and care managers. It is a full-time position with evening hours and onboarding shifts.

Qualifications

• Minimum associate degree in healthcare related field (preferred).
• Must be legally authorized to work in the United States without sponsorship.
• Proficiency in the Microsoft Office suite.
• Ability to type at least 40 WPM.
• Must complete daily tasks and be detail oriented.
• Ability to adapt to changes and handle confidential information (HIPAA).

Responsibilities

• Monitor varying queues for Intake communications and manage new/updated orders.
• Read communications carefully to determine actions before data entry.
• Navigate healthcare portals to find required information for orders.
• Identify missing or incorrect information and correct/process orders.
• Update or cancel existing customer records as needed.
• Answer calls and emails daily from customers and care managers.

Skills

Microsoft Office

Typing 40 WPM

Detail oriented

Adaptable

Communication skills

Critical thinking

Organized

Team player

Punctual

Reliable

Education

Associate degree in healthcare related field

Job description

MedScope(a division of Medical Guardian) is a fast-paced and rapidly growing health and safety company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This position follows an extended schedule that differs from the standard 9:00 AM – 5:00 PM ET shift worked by the rest of the team. The first 5 to 5.5 hours will overlap with standard team hours, while the remaining portion of the shift is dedicated to supporting our expanding national partnerships that require evening phone coverage. This includes answering inbound calls from members who wish to opt in to eligible Medicare Advantage services. When not on calls, the representative will complete standard intake processing tasks, including email and fax order entry. While this role may eventually expand to include additional extended coverage team members, the current position requires someone who can work independently and maintain productivity during evening hours with limited or no direct managerial support.

This is a full-time position requiring a daily schedule of 12:00 PM - 8:00 PM EST.Please note that up to the first 30 days of employment will require a traditional 9:00 AM - 5:00 PM EST schedule to allow for proper onboarding and training.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Tasks:

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
• Making necessary changes to existing customer records, and cancelling service when needed
• Answering phone calls and emails daily

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• Minimum associate degree in healthcare related field (preferred)

• Proficiency in the Microsoft Office suite of applications required
• Ability to type at least 40 WPM
• Must complete daily tasks assigned
• Must be detail oriented
• Ability to adapt to changes

Behavioral Requirements:

• Intelligent individual with excellent oral and written communication skills
• Critical thinker - ability to decipher when things are missing or incorrect
• Accurate and organized - heavy data entry of important information
• Friendly phone demeanor - will be in direct contact with both customers and referring sources
• Team player - will work on the Intake team as well as with other departments daily
• Punctual and reliable with a professional appearance and demeanor

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)