Customer Intake Specialist

Medical Guardian; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative medical alarm company is seeking a detail-oriented individual to join the Customer Intake Department. This full-time role involves handling new orders, ensuring accurate data entry, and providing excellent customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and the ability to work collaboratively across departments. With a focus on compliance and accuracy, this position offers a chance to make a meaningful impact in the healthcare sector. If you are a proactive team player with a passion for helping others, this opportunity is perfect for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Paid Time Off (Vacation & Public Holidays)

Short Term & Long Term Disability

Retirement Plan (401k)

Qualifications

• Minimum associate degree in a healthcare-related field preferred.
• Proficiency in Microsoft Office suite required.

Responsibilities

• Monitor queues for Intake communication and process new orders.
• Navigate healthcare portals to find customer information.
• Answer phone calls and emails daily from customers.

Skills

Microsoft Office Suite

Data Entry

Communication Skills

Critical Thinking

Detail Orientation

Team Collaboration

Typing Speed (40 WPM)

Education

Associate Degree in Healthcare

Job description

MedScope(a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Tasks:

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
• Making necessary changes to existing customer records, and cancelling service when needed
• Answering phone calls and emails daily

• Minimum associate degree in healthcare related field (preferred)

• Proficiency in the Microsoft Office suite of applications required
• Ability to type at least 40 WPM
• Must complete daily tasks assigned
• Must be detail oriented
• Ability to adapt to changes

Behavioral Requirements:

• Intelligent individual with excellent oral and written communication skills
• Critical thinker - ability to decipher when things are missing or incorrect
• Accurate and organized - heavy data entry of important information
• Friendly phone demeanor - will be in direct contact with both customers and referring sources
• Team player - will work on the Intake team as well as with other departments daily
• Punctual and reliable with a professional appearance and demeanor

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)