Customer Intake Specialist

Medical Guardian; United States; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in medical alarms is seeking an organized Intake Specialist to join their dynamic team. This full-time role involves managing customer orders, verifying information, and ensuring compliance with HIPAA guidelines. The ideal candidate will excel in data entry, possess strong communication skills, and thrive in a collaborative environment. With a focus on accuracy and detail, you'll play a crucial role in enhancing customer experiences while working in a supportive and fast-paced setting. If you're ready to make a difference in the healthcare sector, this opportunity is perfect for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Paid Time Off (Vacation & Public Holidays)

Short Term & Long Term Disability

Retirement Plan (401k)

Qualifications

• Detail-oriented individual with proficiency in Microsoft Office.
• Ability to type at least 40 WPM and manage data entry tasks.

Responsibilities

• Monitor queues for new orders and updates to customer records.
• Navigate healthcare portals to gather necessary information.

Skills

Microsoft Office Suite

Data Entry

Critical Thinking

Communication Skills

HIPAA Compliance

Education

Associate Degree in Healthcare

Job description

MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST.


Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Tasks:

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
• Making necessary changes to existing customer records, and cancelling service when needed
• Answering phone calls and emails daily
  
  
  

Requirements

• Minimum associate degree in healthcare related field (preferred)
• Proficiency in the Microsoft Office suite of applications required
• Ability to type at least 40 WPM
• Must complete daily tasks assigned
• Must be detail oriented
• Ability to adapt to changes
  
  
  

Behavioral Requirements:

• Intelligent individual with excellent oral and written communication skills
• Critical thinker - ability to decipher when things are missing or incorrect
• Accurate and organized - heavy data entry of important information
• Friendly phone demeanor - will be in direct contact with both customers and referring sources
• Team player - will work on the Intake team as well as with other departments daily
• Punctual and reliable with a professional appearance and demeanor
  
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at Medical Guardian by 2x

Get notified about new Intake Specialist jobs in United States.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.