Customer Intake Coordinator

IICRC; Livonia (MI); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Training & development

Resumo da oferta

Paul Davis is seeking a professional and detail-oriented Customer Intake Coordinator to be the first point of contact for customers in Jacksonville, FL. You will handle inbound calls, gather essential job details, and ensure accurate documentation to support our operations team.

As part of a growing restoration and reconstruction company, you will schedule appointments, route inquiries, and maintain organized records.

Qualificações

• Strong verbal and written communication skills.

Responsabilidades

• Answer inbound calls in a courteous and professional manner.
• Collect and document customer and job-related information accurately.
• Schedule appointments and route inquiries to the appropriate department.
• Maintain organized and up-to-date records in company systems.
• Provide clear, helpful information regarding services and next steps.
• Support office staff with general administrative tasks as needed.

Conhecimentos

Verbal communication

Written communication

Attention to detail

Organization

Computer skills

Customer service

Descrição da oferta de emprego

Benefits:

• Health insurance
• Paid time off
• Training & development

Position Summary

We are seeking a professional and detail-oriented Customer Intake Coordinatorwith extensive customer service to serve as the first point of contact for our customers. This role is responsible for answering inbound calls, gathering essential job and customer information, and ensuring accurate documentation to support our operations team.

Key Responsibilities

• Answer inbound calls in a courteous and professional manner
• Collect and document customer and job-related information accurately
• Schedule appointments and route inquiries to the appropriate department
• Maintain organized and up-to-date records in company systems
• Provide clear, helpful information regarding services and next steps
• Support office staff with general administrative tasks as needed

Qualifications

• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Comfortable use of computers, phones, and basic office software
• Professional demeanor and strong customer service skills
• Prior experience in customer service, reception, or call intake preferred

What We Offer

• Competitive hourly compensation
• Supportive and professional work environment
• Opportunity for growth within the organization

WHY JOIN THE TEAM?

Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence.

As this is a new and growing company, specific job duties, responsibilities, and position requirements may be adjusted as needed to support business demands and team development. Flexibility and a willingness to adapt will be essential to success in this role.

We support and hire Veterans and we are an Equal Opportunity Employer!