Customer Insights & Reviews Strategist

Harvey Nash Inc.; Plano (TX); On-site; USD 72,000 - 79,000; Full time

Job summary

Harvey Nash is seeking a customer insights ratings and reviews analyst to own end-to-end VOC strategy, translate unstructured data into actionable insights, and collaborate with product, marketing, and CX teams. The role emphasizes hands-on analytics and reporting, with experience on Sprinklr, Bazaarvoice, PowerReviews, or similar platforms.

The position is onsite in Plano, TX, 6-month contract with extension potential.

Qualifications

• 3-5 years in voice-of-customer, market research, customer insights, or ratings & reviews management in consumer electronics.
• Experience with Bazaarvoice, PowerReviews, and Yotpo and/or text/sentiment analytics tools.
• Hands-on with Sprinklr (or similar VOC platform) for sentiment analysis, theme detection, and reporting.
• Strong analytical skills to synthesize large datasets into clear narratives for non-technical stakeholders.
• Proven cross-functional collaboration across marketing, product, and CX to drive action from feedback.
• Excellent written and verbal communication; comfortable presenting to senior stakeholders.
• Proficiency with data visualization tools (Excel, Power BI, Tableau).

Responsibilities

• Own end-to-end ratings & reviews strategy across retail and DTC channels, turning feedback into a trusted source for decision-making.
• Translate large volumes of unstructured data into prioritized insights and identify key opportunities.
• Partner with Product Marketing, Customer Service and Marketing to influence product improvements and messaging.
• Build and maintain a repeatable VOC reporting cadence with monthly scorecards, quarterly readouts, and exec summaries.
• Identify and stand up new listening tools or AI-assisted analytics to make the program faster and more predictive.
• Drive ratings & reviews programs with stakeholders to achieve KPIs for product launches and incentives.
• Track performance against competitors and flag emerging risks for proactive response.
• Champion customer-centric mindset across the Digital Appliances org and coach stakeholders on VOC data usage.

Skills

Analytics

Project management

Education

Bachelor's degree in Marketing, Business, Data Analytics, or a related field

Tools

Sprinklr

Bazaarvoice

PowerReviews

Yotpo

Medallia

Qualtrics

Clarabridge

Excel

Power BI

Tableau

Job description

Harvey Nash is seeking a customer insights ratings and reviews analyst to own end-to-end VOC strategy, translate unstructured data into actionable insights, and collaborate with product, marketing, and CX teams. The role emphasizes hands-on analytics and reporting, with experience on Sprinklr, Bazaarvoice, PowerReviews, or similar platforms.

The position is onsite in Plano, TX, 6-month contract with extension potential.