Customer insights ratings and reviews analyst

Harvey Nash Inc.; Plano (TX); On-site; USD 72,000 - 79,000; Full time

Job summary

Harvey Nash is seeking a customer insights ratings and reviews analyst to own end-to-end VOC strategy, translate unstructured data into actionable insights, and collaborate with product, marketing, and CX teams. The role emphasizes hands-on analytics and reporting, with experience on Sprinklr, Bazaarvoice, PowerReviews, or similar platforms.

The position is onsite in Plano, TX, 6-month contract with extension potential.

Qualifications

• 3-5 years in voice-of-customer, market research, customer insights, or ratings & reviews management in consumer electronics.
• Experience with Bazaarvoice, PowerReviews, and Yotpo and/or text/sentiment analytics tools.
• Hands-on with Sprinklr (or similar VOC platform) for sentiment analysis, theme detection, and reporting.
• Strong analytical skills to synthesize large datasets into clear narratives for non-technical stakeholders.
• Proven cross-functional collaboration across marketing, product, and CX to drive action from feedback.
• Excellent written and verbal communication; comfortable presenting to senior stakeholders.
• Proficiency with data visualization tools (Excel, Power BI, Tableau).

Responsibilities

• Own end-to-end ratings & reviews strategy across retail and DTC channels, turning feedback into a trusted source for decision-making.
• Translate large volumes of unstructured data into prioritized insights and identify key opportunities.
• Partner with Product Marketing, Customer Service and Marketing to influence product improvements and messaging.
• Build and maintain a repeatable VOC reporting cadence with monthly scorecards, quarterly readouts, and exec summaries.
• Identify and stand up new listening tools or AI-assisted analytics to make the program faster and more predictive.
• Drive ratings & reviews programs with stakeholders to achieve KPIs for product launches and incentives.
• Track performance against competitors and flag emerging risks for proactive response.
• Champion customer-centric mindset across the Digital Appliances org and coach stakeholders on VOC data usage.

Skills

Analytics

Project management

Education

Bachelor's degree in Marketing, Business, Data Analytics, or a related field

Tools

Sprinklr

Bazaarvoice

PowerReviews

Yotpo

Medallia

Qualtrics

Clarabridge

Excel

Power BI

Tableau

Job description

Summary

We’rein search of an customer insights ratings and reviews analyst to analyzecustomer ratings, product reviews, and Voice of Customer (VoC) data, turningfeedback into actionable insights for product, marketing, and customer serviceteams. The role combines hands-on data analytics and reporting withcoordinating ratings and reviews programs, product launches, andcross-functional initiatives. Experience with Sprinklr, Bazaarvoice,PowerReviews, or comparable platforms is highly preferred.

Here are some of the specific details

Job Title: Customer insights ratings and reviews analyst (Business Analyst 4)

Location: Plano TX 75023

Duration: 6 Month contract with possibility of extension

Status: (Onsite)

Key Responsibilities

• Ownthe end-to-end ratings & reviews strategy across retail and DTC channels,turning fragmented feedback data into a single, trusted source of truth thatmarketing and product teams rely on for decision-making.
• Translatelarge volumes of unstructured review and survey data into clear, prioritizedinsights — identifying the handful of issues or opportunities that matter most.
• Partnercross-functionally with Product Marketing, Customer Service and Marketing teamsto ensure VOC findings directly influence product improvements, messaging, andlaunch readiness.
• Buildand maintain a repeatable VOC reporting cadence (monthly scorecards, quarterlyreadouts, and executive summaries) that gives leadership a real-time pulse onbrand and product sentiment.
• Identifyand stand up new listening tools, sentiment analysis methods, or AI-assistedtext analytics to make the program faster and more predictive rather thanpurely retrospective.
• Driveratings and reviews programs through partnering with key stakeholders to drivequantifiable review volume against identified KPIs for key product launches andongoing review incentivization across the portfolio.
• Trackratings & reviews performance against competitors, flagging emerging risks(e.g., quality issues surfacing in reviews before they show up elsewhere) soteams can respond proactively.
• Championa customer-centric mindset across the Digital Appliances org, coachingstakeholders on how to read and use VOC data rather than just handing them areport.

What We Are Looking For

• 3-5years of experience in voice-of-customer, market research, customer insights,or ratings & reviews management, ideally within consumer electronics,appliances, or another durable goods category.
• Demonstratedexperience working with ratings & reviews platforms (e.g., Bazaarvoice,PowerReviews, Yotpo) and/or text/sentiment analytics tools.
• Hands-onexperience with Sprinklr (or a comparable enterprise VOC/social listeningplatform such as Medallia, Qualtrics, or Clarabridge) for sentiment analysis,theme detection, and reporting across reviews and customer feedback channels.
• Stronganalytical skills with the ability to synthesize large, messy datasets intoclear narratives and recommendations for non-technical stakeholders.
• Proventrack record partnering across marketing, product, and CX functions to driveaction from customer feedback — not just report on it.
• Excellentwritten and verbal communication skills, including comfort presenting findingsto senior stakeholders.
• Proficiencywith data visualization/reporting tools (e.g., Excel, Power BI, Tableau, orsimilar).
• Bachelor'sdegree in Marketing, Business, Data Analytics, or a related field, orequivalent practical experience.

Nice-to-Haves

• Experiencein the consumer electronics, appliance, consumer durables, or connectedhome/IoT product categories.
• Experienceworking in a large, matrixed organization with multiple internal stakeholders.
• Priorcontract or project-based work where you had to ramp quickly and show impactfast.

Top skills

• Analytics
• Projectmanagement.

Areasonable, good faith estimate of the minimum and maximum for this positionis $52 to $57/hour

About us

HarveyNash is a national, full-service talent management firm specializing intechnology positions. Our company was founded with a mission to serve as thetalent partner of choice for the information technology industry.

Ourcompany vision has led us to incredible growth and success in a relativelyshort period of time and continues to guide us today. We are committed tooperating with the highest possible standards of honesty, integrity, and apassionate commitment to our clients, consultants, and employees.

Weare part of Nash Squared Group, a global professional services organizationwith over forty offices worldwide.

Formore information, please visit us at https://www.harveynashusa.com/