Product Experience Lead - VOC & Insights

Staffmark Group; Plano (TX); On-site; USD 65,000 - 93,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off, + more!

Job summary

Staffmark Group is seeking a Product Experience Manager in Plano, TX to lead the ratings and reviews strategy across retail and direct channels. You’ll transform unstructured feedback into actionable insights that guide marketing and product decisions, with a focus on accelerating impact through VOC initiatives.

The role requires 3–5 years in VOC or ratings management, experience with major platforms, and strong data visualization skills.

Qualifications

• 3–5 years of voice-of-customer or ratings & reviews experience.
• Experience with consumer electronics, appliances, or durable goods is a plus.
• Proficiency with data visualization tools and sentiment analytics.

Responsibilities

• Own end-to-end ratings & reviews strategy across retail and DTC channels.
• Translate large volumes of unstructured data into prioritized insights for decision-makers.
• Partner cross-functionally to ensure VOC findings drive product improvements and launches.

Skills

Data analytics

Project management

VOC strategy

Education

Bachelor's degree in Marketing, Business, Data Analytics, or related field

Tools

Bazaarvoice

PowerReviews

Yotpo

Sprinklr

Medallia

Qualtrics

Clarabridge

Job description

Staffmark Group is seeking a Product Experience Manager in Plano, TX to lead the ratings and reviews strategy across retail and direct channels. You’ll transform unstructured feedback into actionable insights that guide marketing and product decisions, with a focus on accelerating impact through VOC initiatives.

The role requires 3–5 years in VOC or ratings management, experience with major platforms, and strong data visualization skills.