Customer Insights Analyst

datavant2; USA; Remote; USD 80.000 - 100.000; Vollzeit

Zusammenfassung

Datavant is seeking an Analyst who turns customer and operational data into clear, actionable insights for a healthcare-focused data business. The role partners with Customer Success, Operations, and other cross-functional stakeholders to build dashboards, monitor performance, and surface opportunities that improve customer experience and operational outcomes.

Responsibilities include collecting and analyzing data from multiple sources, creating recurring reports, using SQL to support

Qualifikationen

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field.
• 3+ years in business analysis, customer insights, data analytics, operations analytics, or a closely related role.
• Hands-on experience with business intelligence and data visualization tools, including Sigma Computing.
• Strong SQL proficiency and familiarity with relational databases; exposure to cloud data warehouses such as Snowflake.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and Google Sheets.

Aufgaben

• Collect, clean, and analyze customer and operational data from multiple sources to spot trends, patterns, risks, and opportunities.
• Build and maintain dashboards, recurring reports, and performance summaries that give visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data that supports reporting and decision-making.
• Track key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
• Run ad hoc analyses on customer performance, medical record retrieval, operational outcomes, and broader business trends.
• Develop presentations and visual stories that communicate complex findings to both technical and non-technical audiences.
• Partner with stakeholders to gather requirements, define reporting needs, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Measure the impact of business initiatives and document requirements, metric definitions, methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.

Kenntnisse

SQL proficiency

Data analytics

Dashboards & BI

Communication

Attention to detail

Ausbildung

Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field

Tools

Sigma Computing

Tableau

Power BI

Excel

Google Sheets

Jobbeschreibung

Role overview

An analyst role that turns customer and operational data into clear, actionable insight for a healthcare-focused data business. The position partners with Customer Success, Operations, and other cross-functional stakeholders to build dashboards, monitor performance, and surface opportunities that improve customer experience and operational outcomes.

Responsibilities

• Collect, clean, and analyze customer and operational data from multiple sources to spot trends, patterns, risks, and opportunities
• Build and maintain dashboards, recurring reports, and performance summaries that give visibility into key customer and business metrics
• Use SQL to retrieve, combine, and analyze data that supports reporting and decision-making
• Track key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders
• Run ad hoc analyses on customer performance, medical record retrieval, operational outcomes, and broader business trends
• Develop presentations and visual stories that communicate complex findings to both technical and non-technical audiences
• Partner with stakeholders to gather requirements, define reporting needs, and recommend analytical solutions
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis
• Measure the impact of business initiatives and document requirements, metric definitions, methodologies, and key findings
• Validate data accuracy and consistency across dashboards, reports, and analyses

Requirements

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field
• 3+ years in business analysis, customer insights, data analytics, operations analytics, or a closely related role
• Hands-on experience with business intelligence and data visualization tools, including Sigma Computing
• Strong SQL proficiency and familiarity with relational databases; exposure to cloud data warehouses such as Snowflake
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Excel and Google Sheets
• Strong written and verbal communication, including the ability to present to varied audiences
• Sharp attention to detail and a commitment to data quality
• Ability to manage multiple priorities in a fast-paced, cross-functional environment
• Experience building reports in cloud visualization platforms such as Tableau or Power BI

Nice to have

• Hands-on report-building experience in Sigma Computing
• Background supporting Customer Success, client-facing, or operational teams through data and insights
• Experience in healthcare, health technology, payer services, or medical record retrieval
• Familiarity with payer operations or risk adjustment

Benefits and work setup

• Estimated total cash compensation range of $80,000–$100,000 USD
• Some clients may require post-offer health screenings and vaccinations; exemption requests reviewed case by case
• Not eligible for employment sponsorship