Customer Implementation Manager

Healthie; New York (NY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

An innovative firm is seeking a Customer Implementation Manager to join its Enterprise team. This pivotal role focuses on managing relationships with enterprise customers in digital healthcare, ensuring adoption and satisfaction. You'll act as a trusted advisor, overseeing account health and addressing challenges to enhance the customer journey. If you're passionate about building relationships and driving results in a fast-paced environment, this opportunity is for you. Join a forward-thinking company committed to improving healthcare outcomes through technology.

Qualifications

• 4+ years in implementation/project management or customer success.
• Experience in digital healthcare services, ideally in EHR/EMR.

Responsibilities

• Oversee account health and support customers in meeting target go-live dates.
• Act as a trusted advisor to customers, helping them achieve business goals.

Skills

Implementation Management

Customer Success

Healthcare Workflows

Communication Skills

Project Management

Job description

Join to apply for the Customer Implementation Manager role at Healthie

Join to apply for the Customer Implementation Manager role at Healthie

Healthie's Mission

Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.

Healthie's Mission

Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie's API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we support thousands of organizations—rannging from small private practices to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients across the full spectrum of healthcare services — from preventative health and wellness to complex chronic care management.

We believe the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at: https://www.gethealthie.com.

About the Role

Healthie is seeking a hands-on Customer Implementation Manager (CIM) to join our Enterprise team and manage relationships with our largest enterprise customers in the digital healthcare space. This customer-facing role is critical to driving adoption, ensuring satisfaction, and identifying opportunities for growth and retention.

As the primary point of contact during implementation, you'll act as a trusted advisor to our customers, helping them achieve their business goals and maximize the value of Healthie's platform. Day-to-day, you'll oversee account health, support customers in meeting target go-live dates, provide tailored product guidance, conduct/oversee a transition plan, and proactively address risks to ensure a seamless onboarding experience. You'll also work cross-functionally with teams like Solutions Engineering, Customer Success, Product and Support to address challenges, deliver solutions, and continuously enhance the customer journey.

If you're passionate about building relationships, driving results, and contributing to a high-performing team, this role is for you. Reporting to the Director of Implementation, this position is ideal for someone with expertise in healthcare workflows, a customer-first mindset, and the ability to deliver measurable outcomes in a fast-paced environment.

Details

• This is a full-time, hybrid position, located in our NYC HQ.
• U.S. work authorization is required and Healthie does not provide sponsorship
• The base salary for this role is $95,000 - $135,000 per year.
  
  

About You

• You have 4+ years of experience in implementation/project management, customer success, account management, or a related role, with a proven track record of driving adoption, retention, and achieving renewal and growth targets.
• You bring 2+ years of experience in digital healthcare services, ideally in an EHR/EMR environment, with familiarity in healthcare workflows, digital health solutions, and regulatory requirements (e.g., HIPAA).
• You excel at building strong relationships, leading with influence, and fostering collaboration with customers and colleagues.
• You have exceptional written and verbal communication skills, simplifying complex topics for diverse audiences.
• You thrive in fast-paced, self-directed environments with a bias toward execution and delivering results.
• You are passionate about healthcare and committed to improving patient outcomes and experiences.
• You embody Healthie's core values (Respect, Reliability, Resilience), incorporating them into your work and interactions.
• You are driven, resilient, and relentless in your focus on delivering exceptional results while maintaining high standards of excellence.
  
  

Interview Process

• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Alexis, Director of Implementation (30 minutes)
• Interview with Emma, Director of Customer Success (30 minutes)
• Group Presentation with Alexis, Tariq, & available members of CSM team (1 hour)
• Meet with Erica, CEO + cofounder (20 minutes) and Tariq, COO (20 minutes)
  
  

Reference checks

To learn more about Working at Healthie & our benefits, click here.

Healthie participates in e-verify

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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