[Hiring] First Customer Success & Implementation Manager @atmio

atmio; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a remote Customer Success & Implementation Manager to lead the customer journey from onboarding to long-term success. This role offers the chance to build strong relationships with clients, execute technical implementations, and ensure customer satisfaction. You will have the autonomy to influence company growth while working in a dynamic environment. With a focus on making a positive impact, you will thrive in a role that values both analytical skills and interpersonal communication. Join a forward-thinking team and help shape the future of customer success in the oil and gas sector.

Benefits

Unlimited Vacation

Flexible Working Hours

Mental Health Support

Professional Growth Budget

Stock Option Plan

In-person Team Retreats

Deutschlandticket for Public Transport

Qualifications

• Min. 2 years of experience in a customer-facing role.
• Strong Excel/data handling skills and analytical mindset.
• Excellent people skills for diverse communication.

Responsibilities

• Own the full customer lifecycle from onboarding to retention.
• Execute technical implementation for new customers.
• Guide customers through compliance and regulatory topics.

Skills

Customer Success

Account Management

Consulting

Excel

Analytical Skills

People Skills

Fluent in English

Fluent in German

Job description

May 03, 2025 - atmio is hiring a remote First Customer Success & Implementation Manager. Location: Germany.

You’re not just looking for another job — you’re ready to build something from the ground up. As our first Customer Success hire, you’ll take full ownership of the customer journey, from onboarding to long-term success. You’ll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact, and you'll play a key role in building the foundation for how we scale Customer Success going forward.

Key Responsibilities

• Own the full customer lifecycle – Own all post-sales activities including onboarding, adoption, retention, and account health monitoring.
• Execute technical implementation – You’ll handle the end-to-end setup for new customers, including data extraction, cleansing, and transformation
• Be a trusted advisor on regulatory topics – You’ll guide customers through compliance questions and help them navigate complex regulatory landscapes.
• Build strong relationships at all levels – Whether it’s field operators or senior management, you’ll communicate with empathy and clarity to create long-term trust.

This role is right for you if...

• You’re a numbers-driven thinker with a human touch
• You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail
• You roll-up your sleeves and you are comfortable in high-pace environments with quickly changing tasks and requirements
• You are eager to step into a role with significant autonomy and accountability, where you can directly influence company growth
• You are motivated by the opportunity to make a positive impact on the planet

Requirements

Skills & experience you will need

• Min. 2 years of experience in a customer-facing role; e.g. e.g. customer success, account mgmt. or consulting
• Strong Excel / data handling skills and a sharp analytical mindset
• Excellent people skills – you can navigate conversations with field operators just as well as with senior managers
• Fluent in both English and German

Benefits

• Remote Working:Work from our hubs in Hamburg or Munich, or remote from Germany
• Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most.
• Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle.
• Mental Health Matters: Access 1:1 psychologist sessions and workshops through our Bloom partnership.
• Professional Growth: Use a dedicated development budget to enhance your skills and career.
• Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment.
• Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun.
• Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access.

About the company

The operating system for the oil & gas sector to effortlessly find, fix, and report methane emissions