Customer Implementation Manager New York, New York, United States

Healthie Inc.; New York (NY); Hybrid; USD 95,000 - 135,000; Full time

Job summary

This innovative firm is seeking a dynamic Customer Implementation Manager to join their Enterprise team. In this hybrid role, you will be the primary point of contact for large enterprise customers in the digital healthcare space. Your expertise in implementation and customer success will be crucial in driving adoption and satisfaction, ensuring that clients maximize the value of the platform. You will collaborate with cross-functional teams to address challenges and enhance the customer journey. If you are passionate about healthcare and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 4+ years in implementation/project management or customer success.
• Experience in digital healthcare services, ideally in EHR/EMR.

Responsibilities

• Manage relationships with enterprise customers and drive adoption.
• Oversee account health and ensure a seamless onboarding experience.

Skills

Implementation Management

Customer Success

Account Management

Healthcare Workflows

Communication Skills

Project Management

Job description

Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we support thousands of organizations—ranging from small private practices to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients across the full spectrum of healthcare services — from preventative health and wellness to complex chronic care management.

Healthie is seeking a hands-on Customer Implementation Manager (CIM) to join our Enterprise team and manage relationships with our largest enterprise customers in the digital healthcare space. This customer-facing role is critical to driving adoption, ensuring satisfaction, and identifying opportunities for growth and retention.

As the primary point of contact during implementation, you’ll act as a trusted advisor to our customers, helping them achieve their business goals and maximize the value of Healthie’s platform. Day-to-day, you’ll oversee account health, support customers in meeting target go-live dates, provide tailored product guidance, conduct/oversee a transition plan, and proactively address risks to ensure a seamless onboarding experience. You’ll also work cross-functionally with teams like Solutions Engineering, Customer Success, Product, and Support to address challenges, deliver solutions, and continuously enhance the customer journey.

If you’re passionate about building relationships, driving results, and contributing to a high-performing team, this role is for you. Reporting to the Director of Implementation, this position is ideal for someone with expertise in healthcare workflows, a customer-first mindset, and the ability to deliver measurable outcomes in a fast-paced environment.

Details

• This is a full-time, hybrid position, located in our NYC HQ.
• U.S. work authorization is required and Healthie does not provide sponsorship.
• The base salary for this role is $95,000 - $135,000 per year.

About You

• You have 4+ years of experience in implementation/project management, customer success, account management, or a related role, with a proven track record of driving adoption, retention, and achieving renewal and growth targets.
• You bring 2+ years of experience in digital healthcare services, ideally in an EHR/EMR environment, with familiarity in healthcare workflows, digital health solutions, and regulatory requirements (e.g., HIPAA).
• You excel at building strong relationships, leading with influence, and fostering collaboration with customers and colleagues.
• You have exceptional written and verbal communication skills, simplifying complex topics for diverse audiences.
• You thrive in fast-paced, self-directed environments with a bias toward execution and delivering results.
• You are passionate about healthcare and committed to improving patient outcomes and experiences.
• You embody Healthie’s core values (Respect, Reliability, Resilience), incorporating them into your work and interactions.
• You are driven, resilient, and relentless in your focus on delivering exceptional results while maintaining high standards of excellence.

Interview Process

• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Alexis, Director of Implementation (30 minutes)
• Interview with Tariq, COO (20 minutes)
• Group Presentation with Alexis, Tariq, & available members of CSM team (1 hour)
• Meet with Erica, CEO + cofounder (20 minutes)

Reference checks will be conducted.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.