Key Account Implementation Manager

Lone Wolf Technologies Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the software solutions sector is seeking a Key Account Implementation Manager. The role focuses on supporting strategic customers through their software upgrades to a new web-based platform, ensuring smooth transitions and exceptional customer experiences. The ideal candidate will possess strong problem-solving skills and relevant experience in client services and project management, with a commitment to delivering tailored support throughout the upgrade process.

Qualifications

• 1-3 years of experience in client services, project management, training, or consulting.
• Strong customer-first mindset and communication skills.
• Experience in SaaS environment preferred.

Responsibilities

• Assist customers in planning and executing software upgrades.
• Coordinate with internal teams to facilitate data migration and user training.
• Monitor upgrade progress and address potential roadblocks.

Skills

Customer support

Project coordination

Problem-solving

Communication

Organizational skills

Education

Associate or bachelor's degree in information technology, computer science, or business management

Job description

The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger, strategic customers from our legacy software version to the new web-based platform. This position focuses on providing personalized, hands-on assistance to ensure a smooth transition, serving as a key resource for customers and internal teams throughout the upgrade process.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Assist strategic customers in planning and executing their software upgrade.
• Collaborate with customers to understand their unique needs and tailor the upgrade process accordingly.
• Provide clear, consistent communication and guidance throughout the upgrade process.
• Coordinate with internal teams to facilitate data migration, system configuration, and user training.
• Monitor upgrade progress, identify potential roadblocks, and escalate issues as needed.
• Document and share insights and lessons learned from upgrade projects to improve processes.
• Deliver exceptional customer experiences by proactively addressing concerns and ensuring satisfaction.

QUALIFICATIONS:

• EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent

• EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting

WHAT DO YOU NEED:

• Experience in customer support, project coordination, or software implementation, preferably in a SaaS environment.
• Direct experience in the software/services solutions market, preferably within the real estate industry.
• Strong problem-solving and communication skills with a customer-first mindset.
• Highly organized with an eye for detail and the ability to manage multiple projects simultaneously.
• Familiarity with software upgrades or migrations is a plus.
• Ability to work collaboratively across teams in a fast-paced setting.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.