Customer Implementation Manager

Damco Spain SL; Charlotte, Northern (NC, KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk in the United States seeks a senior implementation lead to manage medium to high complexity customer deployments, transitioning from award to stable operations across functions and regions.

You will own the end-to-end plan, set milestones, manage risks, and coordinate IT, operations, HR, and finance, while communicating clearly with customers and internal stakeholders to protect delivery and profitability.

Qualifications

• Experience leading logistics or supply chain implementations in a multi-stakeholder environment.
• Strong project management capability with certification or equivalent education/experience.
• Proven ability to engage customers and internal stakeholders at operational and senior levels.
• Excellent communication, problem-solving, and prioritization skills under pressure.

Responsibilities

• Lead customer implementations of medium to high complexity, ensuring a smooth transition from commercial award to stable operations
• Own and drive the end-to-end implementation project plan across functions and geographies, including operations, IT, HR, and finance
• Establish project milestones, readiness criteria, and go/no-go stage gates, providing clear visibility to internal and external stakeholders
• Proactively manage risks, dependencies, and issues from award through hypercare, escalating where required to protect delivery and profitability
• Act as the central point of coordination for customers during onboarding, ensuring scope adherence and alignment with the solution sold
• Partner with operational teams to ensure readiness, including SOPs/IOPs, staffing, training, IT/EDI integration, KPI reporting, and service quality
• Contribute to commercial opportunities by supporting solution design and presenting the implementation approach during pre-sale and sales engagements
• Capture lessons learned and share best practices to continuously improve implementation methodologies and execution standards

Skills

Project management

Stakeholder management

Communication

Problem solving

Continuous improvement mindset

Education

PMP certification

ACP-PMI certification

Tools

MS Project

Excel

PowerPoint

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Can Offer

At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.

Exposure to complex, end‑to‑end customer implementations with regional and global impact

Opportunities to work cross‑functionally across operations, IT, product, commercial, and customer service teams

A professional environment that supports continuous learning, knowledge sharing, and capability development

Key Responsibilities

Lead customer implementations of medium to high complexity, ensuring a smooth transition from commercial award to stable operations

Own and drive the end‑to‑end implementation project plan across functions and geographies, including operations, IT, HR, and finance

Establish project milestones, readiness criteria, and go/no‑go stage gates, providing clear visibility to internal and external stakeholders

Proactively manage risks, dependencies, and issues from award through hypercare, escalating where required to protect delivery and profitability

Act as the central point of coordination for customers during onboarding, ensuring scope adherence and alignment with the solution sold

Partner with operational teams to ensure readiness, including SOPs/IOPs, staffing, training, IT/EDI integration, KPI reporting, and service quality

Contribute to commercial opportunities by supporting solution design and presenting the implementation approach during pre‑sale and sales engagements

Capture lessons learned and share best practices to continuously improve implementation methodologies and execution standards

What We Are Looking For

Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day

Proven experience leading logistics or supply chain implementations, including project management in a multi‑stakeholder environment

Strong understanding of international supply chain operations, including ocean, air, and origin services such as trucking, customs, and milestone visibility

Demonstrated ability to engage professionally with customers and internal stakeholders at both operational and senior levels

Solid project management capability, supported by certification (PMP, ACP‑PMI, or equivalent) or equivalent education and experience

High proficiency in project management tools such as MS Project, Excel, and PowerPoint, with a structured and detail‑oriented working style

Excellent communication, problem‑solving, and prioritization skills, with the ability to manage timelines and complexity under pressure

Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

• Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S .

The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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