Customer Hospitality Representative

Greenwoodhomeservices; Everett, Northern (WA, KY); Hybrid; USD 55,104,000 - 74,501,000; Full time

Benefits offered by this job

Bonus program

Profit sharing

Job summary

Greenwood Heating and Home Services in Everett is seeking a Customer Hospitality Representative to join our growing team. You will interact with customers across email, chat, and phone, resolve questions, and help deliver courteous, professional service that reflects our long-standing reputation in Western Washington.

The ideal candidate has strong communication, navigation of Outlook and basic office software, a high school diploma, and prior customer service experience.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Interact with customers via email, chat, and phone to provide support and information on products and services.
• Gather, record, and maintain customer information in our database.
• Engage with customers professionally to uncover needs and coordinate with team leaders when necessary.
• Perform other duties as requested by company or Team Leader.

Skills

Customer service

Communication

Multi-line phone system

Empathy

Attention to detail

Education

High school diploma or equivalent

Customer service experience

Tools

Outlook

Word

Job description

Greenwood Heating and Home Services, Washington's Oldest Residential Heating Contractor, Now Providing Electrical and Plumbing services! We have been in business since 1918 and have a stable and loyal customer base. Our team is over 195 strong individuals who collectively make us the most premier HVAC/Electrical/Plumbing team in Western Washington. We strive to be the most respected and professional team and provide the best customer service possible for our clients. We hire team members based on our Core Values of Pride, Professionalism, Communication, Safety, and Integrity, and once you are on board, we have a successful track record of providing quality on the job training that will get you all the knowledge and skills you need to be successful in this trade, regardless of position.

We are a growing team, and are always looking for opportunities for our team to grow as individuals in their career and their personal and financial lives. Join our team and meet many knowledgeable, friendly, and supportive people who see your success as a success of their own.

Customer Hospitality Representative

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Job Summary

Are you a customer service expert who wants to further your career for an established and growing company where you can be recognized for your dedication to the craft? Do you want to interact with customers and be part of addressing their inquiries and getting them a solution? If so, Greenwood Heating would love to hear from you!

Wage / Hours

This position is a full time, hourly, and non-exempt position. Our general office hours are 7am-6pm Monday-Friday, with varying shifts for this position. Saturday and Sunday work is also on a rotational basis. Flexible scheduling available upon agreement between applicant and company. Wage is $20-26 per hour (depending on experience). Bonus program is available for this position, quarterly profit sharing bonus.

Location

This position will be performed at the Everett location.

Job Duties / Responsibilities

• Interact with customers utilizing email, chat, and phone calls to provide support and information on products and services.
• Gathers, records, and maintains customer information in our database.
• Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
• Performs other duties as requested by company or Team Leader.

Job Requirements / Skills

• Confident and professional communication skills via multi-line phone system which includes active listening.
• Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.
• Attention to detail as this is often the first contact with Greenwood Heating. The information gathered will be used by other members of the team, down the line.
• Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Education and Experience

• High school diploma or equivalent preferred.
• Customer service experience required (additional training will be provided).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to go up two flights of stairs to customer hospitality office.