Restoration Technician

Jobless; Everett, Northern (WA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Greenwood Heating and Home Services in Western Washington is seeking a Restoration Technician to join our growing team. In this role you will work closely with Restoration and other department supervisors to address water damage, floor damage, drywall repairs, and related tasks, delivering respectful, high-quality service to homeowners.

We value integrity, professionalism, and customer-focused problem solving.

Qualifications

• High school diploma or equivalent preferred.
• Understanding and alignment with Greenwood’s Core Values and Mission.
• Strong communication skills with homeowners and team members.
• Proficiency with Apple devices and ability to learn new software.
• Attention to detail when briefing office or homeowners on field findings.
• Empathy and strong customer-service orientation with problem-solving skills.
• Xactimate experience is a strong plus.

Responsibilities

• Collaborate with Restoration and other department supervisors to ensure client jobs are completed with care.
• Coordinate with office staff to ensure correct materials are ready for job sites.
• Engage with clients professionally to understand their needs and provide solutions.

Skills

Core Values understanding

Professional communication

Apple devices proficiency

Attention to detail

Customer service empathy

Education

High school diploma or equivalent

Tools

Xactimate

Insurance processes

Estimating & claims

Subrogation

Job description

Greenwood Heating and Home Services, the largest independently owned home service company in the Puget Sound region!

COMPANY EVENTS, GREAT FLEET, HIGHEST PAY IN THE INDUSTRY, SUPPORT FROM 190 OTHER TEAM MEMBERS, BRAND NEW TRUCKS; STOCKED AND READY TO ROLL.

About Us

Greenwood Heating and Home Services has been in business since 1918 and has a stable and loyal customer base. We are looking to create a brand new division at our company to better assist our clients needs. Introducing, Greenwood Restoration!

Our team is over 170 strong individuals who collectively make us the most premier home service team in Western Washington. We strive to be the most respected and professional team and provide the best customer service possible for our clients. We hire team members based on our Core Values of Pride, Professionalism, Communication, Safety, and Integrity, and once you are on board, we have a successful track record of providing quality on the job training that will get you all the knowledge and skills you need to be successful in this trade, regardless of position.

We are a growing team, and are always looking for opportunities for our team to grow as individuals in their career and their personal and financial lives. Join our team and meet many knowledgeable, friendly, and supportive people who see your success as a success of their own.

Restoration Technician

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Job Summary:

Are you a restoration technician who is looking to further your career as part of the best home service company in Western Washington? Greenwood Heating and Home Services is looking for the best of the best to join our crew!

We are looking for great people with high level of Integrity and Professionalism to join our team. Our team is energetic, hungry to learn, and customer oriented. If you are looking for a new opportunity to join a family run organization with high employee retention that likes to work hard and have great time look no further.

Positions available:

An experienced restoration professional who is ready to take the next step in their career and play a key role in growing our department. This is your chance to make a lasting impact within a trusted, growing organization.

Wage / Hours:

This position is a full-time, non-exempt position. Pay is hourly. Our business hours are 7am-6pm. Our schedules vary based on workload. Working hours may exceed 8 hours a day and may exceed 40 hours per week during busier times of the year.

Location:

We have two beautiful office locations, one in Everett and one in Tukwila. Role is available for both locations.

Job Duties / Responsibilities:

• Work hand in hand with Restoration and other department supervisors to ensure all client jobs are taken care of with the utmost respect. Work with teams to fix water damage, floor damage, dry wall repairs, etc.
• Work with office staff to ensure correct material is ready to head to the job site.
• Engage in client discussions professionally and politely to uncover their needs.

Job Requirements / Skills:

• Understanding and follow through in Greenwood’s Core Values and Mission Statement.
• Confident and professional communication skills via phone and face to face interaction with homeowners and team members.
• Experience with and able to navigate mobile devices (Apple products) with the ability to learn new software.
• Attention to detail when debriefing office or homeowner about your teams findings in the field.
• Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Education, Certifications and Experience:

• High school diploma or equivalent preferred.

Not required, but a plus!

• Insurance processes
• Estimating & claims
• Subrogation
• Xactimate software experience is a strong plus

Physical Requirements:

• Must be able to drive a company vehicle, which includes being insurable and passing a drug screening.
• May require lifting up to 50 lbs and working on ladders occasionally.