Customer Happiness Team Member

Instacart; San Francisco (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Instacart is expanding its Customer Happiness team in San Francisco. You will troubleshoot customer issues, communicate clearly, and proactively reach out to customers about potential issues.

The role emphasizes ownership, urgency, and high standards for service as part of a fast-growing grocery delivery startup. Ideal candidates will have experience with email, chat, and phone-based support, and be available to work nights and weekends from our SF office in South Park.

Qualifications

• Experience with email, IM and phone-based customer service.
• Flexible schedule including availability during nights and weekends.
• Located in San Francisco and able to work from our office in South Park.
• Optional/Preferred: Previous startup experience

Responsibilities

• Join us as a part-time or full-time team member.
• Collaborate with a passionate team to tackle new and rapidly changing challenges.
• Troubleshoot and resolve customer issues quickly and professionally.

Skills

Strong communication

Problem solving

Ownership mindset

Sense of urgency

Time management

Proactive approach

Job description

About Instacart

Instacart is a fast-growing grocery delivery startup with incredibly high standards for everything we do - including how we treat our customers. That's why we're looking to expand our world class Customer Happiness team. We're looking for someone who cares just as much about excellence in customer service as we do.

As a member of our Customer Happiness team, you will build and maintain trust with our customers. You'll help troubleshoot and resolve issues quickly. You'll use problem-solving and extremely refined communication skills to insure that Instacart customers know how much we care about them. You'll look for solutions to problems proactivelyand reach out to customers about potential issues before they even occur. You'll help us to refine and build new tools for providing excellent customer service more efficiently.

Key Qualifications:

• Strong communication and problem solving skills
• Desire to take ownership of issues and bring them to completion
• Constantly driven by a sense of urgency
• Ability to handle multiple issues at once and respond to customer inquiries quickly
• Exceptional time management skills and ability to make decisions quickly
• Desire to become the face of Instacart to our users
• Proactivity. Always looking for new ways to make our service better

Requirements:

• You have a passion for, and experience with, email, IM and phone-based customer service
• You have a flexible schedule including availability during nights and weekends
• You are located in San Francisco and can work from our office in South Park
• Optional/Preferred: Previous experience at a fast growing startup

The Job:

• Join us as a part-time or full-time team member.
• Enjoy working with a passionate, focused team, on new and interesting challenges that change rapidly