Customer Fulfillment Specialist

Paycom; Washougal (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K

Paid Holidays

Vacation Time

Job summary

United Precision Corporation is seeking a Customer Fulfillment Specialist to manage the order lifecycle and maintain strong customer relationships. You will communicate across departments, update SAP with order progress, and ensure timely delivery while identifying process improvements.

The role requires a customer-focused mindset, attention to detail, and the ability to prioritize in a fast-paced environment. On-site work with standard benefits is provided.

Qualifications

• Bachelor’s degree in a related field or a combination of experience.
• 3+ years in a customer-facing role such as order fulfillment or account management.
• Strong phone, written, and verbal communication skills with excellent presentation abilities.
• Knowledge of ERP systems, preferably SAP.
• Well-organized with exceptional attention to detail and prioritization skills.

Responsibilities

• Track fulfillment activities from quoting to delivery and follow-up.
• Enter orders and update delivery dates in the SAP ERP system.
• Coordinate with manufacturing, quality, purchasing, engineering, and finance for smooth order flow.
• Provide responsive feedback and solutions after analyzing order progress.
• Identify opportunities for business growth based on customer feedback and market trends.
• Maintain records of correspondence and analyze trends to suggest improvements.

Skills

Customer communication

ERP SAP

Organization

Attention to detail

Time management

Education

Bachelor's degree

Tools

SAP ERP

Job description

CUSTOMER FULFILLMENT SPECIALISTJob Title: Customer Fulfillment Specialist | Department: Sales & Services | Reports to: General Manager | FLSA Status: Non-ExemptAt United Precision Corporation (UPC), we are dedicated to fostering an environment where all team members can perform to the best of their abilities and realize their true potential. Every team member plays an essential role in our operations, and we value the abilities, experience, and background they bring to the UPC table. We recognize that it is only through our team members who provide services that our customers rely upon that we can continuously improve, grow, and create new opportunities in the years to come.Job Summary:The Customer Fulfillment Specialist is responsible for building strong relationships with both external customers and internal teams through responsive communication, adequate follow-up/feedback, and fulfillment of the sales order cycle. This role requires a customer-centric and highly motivated team member who can understand and grasp UPC products and processes and effectively communicate this information to customers. This role is primarily external-facing but requires interaction with internal team members from multiple departments across various roles to ensure timely fulfillment of customer orders.Key Responsibilities:Ensure tracking of fulfillment activities on a timely and accurate basis, including but not limited to initial quoting, supplier qualifications, order processing, delivery notification, and communication on any outstanding action items.Enter orders, communicate new product setups, update delivery/recovery dates, track progress and completion, and enter activities/correspondences in the SAP ERP systemBuild relationships with assigned customers, address issues and concerns, provide responsive feedback and solutions after analyzing order progressInteract with internal teams, such as manufacturing, quality, purchasing, engineering, and finance, to ensure a continual flow of sales orders through the pipeline.Strive to become an expert in UPC products to provide customers with accurate information on productsIdentify areas for business growth and opportunities, including market trends and customer feedback.Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled.Efficiently manage time to focus on shifting priorities that will ensure seamless and timely delivery of ordersDevelop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processesMaintains records of correspondence, identifies trends, and suggests product/service revisions based on recurring questions or complaints.Perform additional duties as assignedWhat You Bring to United Precision Corporation:RequiredBachelor’s degree in a related field or a combination of experience3+ years of experience in a customer-facing role, such as customer success, order fulfillment, and/or account managementPossess strong phone, written, and verbal communication skills with excellent presentation skillsStrong knowledge of ERP systems, preferably SAPWell-organized, exceptional attention to detail, the ability to prioritize tasks, and escalate when neededDemonstrated ability and desire to work and excel in a small, growing, and fast-paced company environmentPreferredPrior experience within the aerospace and/or defense industriesExperience working with senior and executive-level customersPhysical Requirements:The physical demands described here are representative of those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodation may be provided to enable team members with disabilities to perform the following essential functionsWork requires walking, standing, sitting, climbing, stooping, kneeling, and crouching.Ability to safely operate equipmentMay be exposed to variable noise levels, fumes, hazardous chemicals, or airborne particlesExcellent manual dexterity and hand/eye coordination. Vision requirements include color vision and depth perceptionWorking Conditions:Work is generally performed in an office/warehouse environment with frequent interruptions and irregular work schedules. No special coordination beyond those used for normal mobility, handling of everyday objects and materials, and use of office equipment is necessary to perform the job satisfactorily.Drug-Free Workplace:UPC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.This position is expected to be on-site. The selected candidate will be required to work onsite at the listed locationBENEFITS:Medical, Dental, Vision Benefits401KPaid HolidaysVacation TimeSubmit your resume to be considered. We are proud to be an Equal Opportunity Employer. We are committed to a safe, drug-free work environment, and pre-employment drug screening is required. Additionally, we are an ITAR (International Traffic in Arms) compliant facility, and as such, access to our facility (and employment) is restricted under the ITAR regulations. Applicants receiving a conditional offer of employment are required to provide information to determine eligibility as defined by ITAR requirements. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), or a \"protected person\" under 8 U.S.C. 1324b(a)(3).Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.COVID-19 considerations: Various protocols have been instituted to maintain the safety and well-being of our team members.Job Type: Full-timeThe above statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. I fully understand the contents of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties, physical requirements, and working conditions explained to me. I understand United Precision Corporation is an equal opportunity employer and that this job description is not a contract of employment. Its purpose is to define, though not exhaustively, the essential functions of the job. Management retains the discretion to add to or change the duties of the position at any time.