Customer Fulfillment Representative

Zatkoff Company; Warren (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

AD&D Insurance

Long-Term Disability Insurance

Employee Assistance Program

Job summary

Zatkoff Seals & Packings is seeking a Customer Fulfillment Representative to fulfill and process orders in our Warren, MI warehouse. This full-time role runs Monday through Friday with hours from 7:30am to 6:30pm, offering a comprehensive benefits package, including health benefits, profit sharing, and bonuses.

The position requires strong inventory controls, organizational skills, and customer-service abilities.

Qualifications

• High school diploma or equivalent.
• Warehouse and forklift experience preferred.

Responsibilities

• Maintain an accurate running inventory.
• Restock supplies and inventory; place blanket and special orders as needed.
• Pull and package orders, including assembly of boxes and packaging materials.
• Enter purchase order data in the inventory control system.
• Accept, verify, inspect, and record deliveries and shipments according to policy.
• Record, report, and return defective items.
• Label and sort inbound and outbound product.
• Maintain organization and cleanliness of the warehouse area.
• Handle complaints related to shipments; notify supervisor of issues.
• Assist walk-in customers with determining product requirements and placing orders.
• Load and unload shipments from trucks.
• Periodically operate the forklift for movement and loading/unloading.
• Periodically drive company vehicles to move inventory.
• Perform other related duties as assigned.

Skills

Inventory control systems

Warehouse policies and procedures

Organization

Interpersonal skills

Time management

Valid driver’s license

Education

High school diploma or equivalent

Job description

Description

The Customer Fulfillment Representative is a warehouse worker who will fulfill and process orders, accept incoming shipments, and oversee the general organization of the warehouse. This is a full-time warehouse position with complete benefit package, including excellent health benefits, profit sharing, and bonuses. Typical hours of work would be between 7:30am to 6:30pm Monday through Friday (40hr/week based on 8hr/day staggered work shift schedule).

Duties / Responsibilities:

• Maintain an accurate running inventory.
• Restock supplies and inventory; places blanket and special orders as needed.
• Pull and package orders, including assembly of cardboard boxes, packaging foam and materials, and assembly of parts into individual bags and cartons.
• Enter purchase order data in the inventory control system.
• Accept, verify, inspect, and record all deliveries and shipments according to policy.
• Record, report, and return defective items.
• Label and sort inbound and outbound product.
• Maintain the organization and cleanliness of the warehouse area.
• Handle complaints related to shipments; notifies supervisor of any shipping or receiving issues.
• Assist walk-in customers with determining and measuring product requirements, placing and picking orders.
• Loads and unload shipments from trucks.
• Periodically operate the forklift for product movement and loading/unloading.
• Periodically drive company vehicles to move inventory.
• Perform other related duties as assigned.

Requirements

Required Skills/Abilities:

• Proficient with inventory control systems.
• Thorough understanding of warehouse policies and procedures.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Excellent time management skills.
• Valid driver’s license and acceptable driving record.

Education and Experience:

• High school diploma or equivalent.
• Warehouse and forklift experience preferred.

Physical Requirements:

• Must be able to complete various activities in the warehouse that may require hours of lifting, standing, and carrying.
• Must be able to lift and carry up to 50 pounds at a time.

Benefits:

Zatkoff Seals & Packings offers all full-time employees a full benefit package, including:

• Paid Time Off
• Paid Holidays
• Medical, Dental, and Vision Insurance
• Group Life Insurance
• Accidental Death and Dismemberment insurance
• Long-Term Disability Insurance
• Employee Assistance Program

Additional Information:

Zatkoff is an Equal Opportunity and Affirmative Action Employer. Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations.