Customer Fulfillment Rep

Gexpro Services; Sedalia (MO); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation plus annual bonus

Flexible work schedule

Medical, dental, vision, life insurance

401(k) with competitive match

Paid time off including personal, sick, and vacation time

Job summary

Gexpro Services in Sedalia, Missouri, is hiring a Customer Fulfillment Representative to ensure timely order fulfillment and maintain customer relationships. This role involves communicating with clients, managing warehouse operations, and handling customer inquiries. Candidates should have a high school diploma, strong communication skills, and proficiency in Microsoft Excel. Benefits include competitive compensation, flexible schedules, and various insurance plans. Join us to be part of a supportive team dedicated to customer satisfaction.

Qualifications

• Previous experience in a supply chain management or warehouse environment.
• Ability to lift up to 50lbs unassisted and stand continuously.
• Experience in customer service within a distribution environment is a plus.

Responsibilities

• Establish and maintain customer relationships with clients.
• Communicate with customers and internal stakeholders during the order process.
• Manage open order data to maximize fill rates.

Skills

Time management

Problem-solving

Customer service

Communication skills

Microsoft Excel

Education

High school diploma or GED

Tools

QAD

Microsoft Office

Job description

Company Overview

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Summary

A Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers’ orders are fulfilled in a timely and satisfactory manner, so customers return and refer the business to other potential customers. This position will cross between customer service, warehouse operations and sales support. Since customers are a company’s bread and butter, finding the right combination of skills is well worth the time spent in the selection process.

Essential Responsibilities

• Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies.
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process.
• Translate the voice of the customer to assist in continually improving customer service levels which exceed customer requirements and expectations.
• Act as an extension of the branch sales force and Global Sales Organization to support key program initiatives and ensure customer satisfaction standards are met.
• Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis.
• Lead and coordinate all warehouse operations including delivery, inbound and outbound processes, safety requirements, VMI and special customer requirements.
• Assists in managing an accurate, revolving inventory of fastener parts and rigorously investigate any inventory discrepancies.
• Proactively manage customer open order data to maximize fill rates and customer satisfaction.
• Lead and coordinate all warehouse operations including delivery scheduling, inbound and outbound processes, safety requirements, VMI and special customer requirements.
• Assists in the shipping, receiving, picking, and putting away of parts and customers order.

Requirements

The Customer Fulfilment Representative should preferably possess a high school diploma or GED. Additionally, this role requires a valid driver’s license.

• Previous working experience overseeing general supply chain management processes in a physical demands warehouse environment.
• This includes standing continuously, lifting up to 50lbs unassisted and repetitive use of hands/manual dexterity.
• Strong time management skills, along with multi-tasking, prioritizing and problem-solving capabilities.
• Proven ability to communicate effectively with co-workers, organize, and prioritize job tasks to aid in satisfying customer requirements.
• Goal oriented and self-motivated with ability to work both independently and within a team environment.
• Customer oriented and motivated with solid verbal and written communication skills.
• Proficiency in QAD and Microsoft Offices, specifically Microsoft Excel
• The qualified candidate must also possess the ability to work overtime, when necessary
• Customer service experience in distribution environment a plus.

Benefits

• Competitive compensation plus annual bonus
• Flexible work schedule, currently hybrid because of global pandemic
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match.
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.