Customer Fulfillment Rep

Gexpro-Services; Riverside (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401(k) with match

Paid holidays and PTO

Flexible Spending Accounts

Wellness programs

Job summary

Gexpro Services is seeking a Customer Fulfillment Representative in Riverside, MO to bridge customer service, warehouse operations and sales support. You will manage orders, coordinate deliveries, and ensure accurate inventory and shipping confirmations while utilizing WMS and QAD systems.

Qualified candidates will have a high school diploma or GED, a valid driver's license, and the ability to lift up to 50 lbs. The role includes occasional driving and OT as needed.

Qualifications

• High school diploma or GED preferred.
• Valid driver's license required.
• Experience in a physically demanding warehouse environment.
• Ability to lift up to 50 lbs.
• Strong time management, multitasking, prioritizing and problem solving.

Responsibilities

• Lead and coordinate all warehouse operations including scheduling, inbound/outbound, safety, and special requirements.
• Provide customer account management: order entry, inquiries, status, inventory checks and transportation coordination.
• Handle tactical inquiries: processing POs and shipping confirmations.
• Use WMS and IT systems to manage inventory and shipping/receiving tasks.
• Operate company vehicle to transport stock to off-site locations up to 3 times per week.
• Use RF scanner for bin quantities for QAD uploads and material allocation.

Skills

Time management

Multi-tasking

Prioritizing

Problem solving

Communication skills

MS Office

Overtime ability

Education

High school diploma or GED

Tools

WMS system

QAD system

RF scanner

Job description

Full Time Manual Labor Riverside, MO, US

Company Overview:

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM's with their engineered production material specifications, fulfillment, and quality requirements.

Customer Fulfillment Representative Benefits:

• Competitive compensation
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time.

The Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers' orders are fulfilled in a timely and satisfactory manner. This position will cross between customer service, warehouse operations and sales support with the following responsibilities:

• Lead and coordinate all warehouse operations including delivery scheduling, inbound and outbound processes, safety requirements, and special customer requirements.
• Provides customer account management which may include, but is not limited to, order entry, order inquiry, order status, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Manages tactical customer inquiries such as processing purchase orders and communicating shipping confirmation.
• Utilize WMS and other IT systems to manage inventory and complete the shipping, receiving, picking, and putting away of parts and customers' order.
• Use the company vehicle to transport and stock, inventory in appropriate shelf and/or bin at off-site customer locations, up to 3 times per week.
• Use RF scanner to obtain bin inventory quantities for QAD uploads, allocating material in the QAD system.
• Contribute to a culture and environment focused daily on employee safety and a safe work environment, assume responsibility for immediately addressing safety concerns.
• Provide additional tactical sales support to the Program Manager as needed.

DISCLAIMER:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.

Customer Fulfillment Representative Requirements:

The Customer Fulfillment Representative should preferably possess a high school diploma or GED. Additionally, this role requires a valid driver's license, who should preferably possess the following skills:

• Previous working experience overseeing general supply chain management processes in a physical demands warehouse environment.
  • This includes standing continuously, lifting up to 50lbs unassisted and repetitive use of hands/manual dexterity.
• Strong time management skills, along with multi-tasking, prioritizing and problem-solving capabilities.
• Proven ability to communicate effectively with co-workers, organize, and prioritize job tasks to aid in satisfying customer requirements.
• Goal oriented and self-motivated with ability to work both independently and within a team environment.
• Customer oriented and motivated with solid verbal and written communication skills.
• Knowledge of and a proficiency in using Computer and Microsoft Office applications -Word, Excel, Outlook, and Internet
• The qualified candidate must also possess the ability to work overtime, when necessary
• Customer service and/hour warehouse experience in a distribution environment a plus.

Gexpro Services is committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.

Gexpro Services (A VEVRAA Federal Contractor) is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.