Customer Fulfillment Analyst

Techtronic Industries - TTI; Anderson (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

Techtronic Industries in Anderson, SC is seeking a Customer Fulfillment Analyst to support the Supply Chain team with order management, event execution, and reporting. The role interfaces with THD IPRs and multiple functional teams to ensure service targets are met.

The position requires strong analytical skills, 2+ years in retail/operations, and advanced Excel abilities. Collaboration across planning, distribution, and sales is essential to succeed in this fast-paced environment.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Operations, or related field preferred OR equivalent experience.
• 2+ years of industry related experience with retail sales, marketing, transportation, distribution, purchasing, or manufacturing.
• Exceptional analytical skills and problem-solving ability; strong attention to detail.
• Effective project management skills and team leadership skills.
• Well versed in Microsoft Office Suite applications with advanced Excel skills.
• Demonstrate statistical, analytical, and mathematical aptitude.
• Ability to develop and manage metrics that drive performance.
• Strong interpersonal skills to work on a fast paced, high-energy team.
• Ability to work in a process driven environment with firm deadlines.
• SAP &/or Logility Experience a plus.

Responsibilities

• Drive to 98% In Stocks at Home Depot.
• Lead order processing and customer collaboration to align fulfillment with customer operations expectations.
• Manage all The Home Depot's order creation to shipment.
• Monitor shipments and sales to The Home Depot.
• Coordinate with TTI Asia OPD, Supply Planning, Demand Planning, Sales and THD IPR teams.
• Maintain reports critical to business function, including Out of Stocks, Cycle Time, and service level performance.
• End-to-End Process Control and Continuous Improvement.

Skills

Analytical skills

Project management

Team leadership

Excel

Interpersonal skills

Metrics development

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent experience in Supply Chain/Logistics/Business Operations

Tools

SAP

Logility

Job description

Job Description

TTI Consumer Power Tools, Inc., has an opening in its Anderson, SC office for a Customer Fulfillment Analyst that assists with maintaining all operational aspects in support of the Supply Chain team. This would include order management, event execution and management, communication between THD IPRs and the Supply Chain team, compliance management, and reporting.

Benefits

• competitive wages
• tuition assistance
• 401(k)
• medical/dental/vision coverage
• vacation
• holidays

Scope

This position will encompass all Home Depot orders and operational collaboration needed to support company sales while meeting service level targets. The Customer Fulfillment Team works closely with multiple associates across business functions to ensure expectations are clearly defined, including:

• Sales managers, supply planning, and demand planners to capture best collaborative forecast.
• Customers to align retail sales expectations, assist with the efficiency of outbound shipments, and address opportunities.
• Distribution to ensure orders are shipping timely and promotional event expectations are communicated. Sales & inventory alignment is critical with Distribution capacity planning.

Primary Responsibilities

• Drive to 98% In Stocks at Home Depot
• The Customer Fulfillment Analyst leads the order processing and customer collaboration efforts to align order fulfillment with the customer operations expectations.
• Manage all The Home Depot's order creation to shipment
• Monitor shipments and sales to the Home Depot
• Coordinates with TTI Asia OPD, Supply Planning, Demand Planning, Sales and THD IPR teams
• Maintain reports critical to business function, including Out of Stocks, Cycle Time, and service level performance
• End-to-End Process Control and Continuous Improvement

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business Operations, or related field preferred OR equivalent experience.
• 2+ years of industry related experience with retail sales, marketing, transportation, distribution, purchasing, or manufacturing.
• Exceptional analytical skills and problem-solving ability are a must. Strong attention to detail required.
• Effective project management skills and team leadership skills
• Well versed in Microsoft Office Suite applications with advanced Excel skills
• Demonstrate statistical, analytical, and mathematical aptitude.
• Ability to develop and manage metrics that drive performance.
• Strong interpersonal skills to work on a fast paced, high-energy team.
• Ability to work in a process driven environment where priorities change rapidly with firm deadlines.
• SAP &/or Logility Experience a plus.