Analyst, Supplier Excellence

The Home Depot

Atlanta (GA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

A leading home improvement retailer is looking for an Analyst, Supplier Excellence, to manage supplier onboarding and enhance supplier experiences. The ideal candidate will develop relationships and troubleshoot data issues while providing top-tier customer service. A degree and relevant work experience are required. This full-time role is based in Atlanta, GA, with minimal travel required.

Qualifications

Minimum of 1 year of work experience in supplier management.
Must be eighteen years of age or older.
Legally permitted to work in the United States.

Responsibilities

Drive process improvement and supplier engagement.
Develop relationships with internal and external partners.
Monitor and troubleshoot data issues.
Support supplier onboarding and provide clear end-user guidance.

Skills

Outstanding written and verbal communication skills

Data analysis

Proven track record of excellent customer service

Strong organizational skills

Problem solving skills

Proficiency in Microsoft Excel

Access

Time management

Problem solving

Merchandising knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

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Position Purpose

The Analyst, Online Merchandising Solutions will drive the process improvement and supplier engagement associated with the rapid assortment expansion of hd.com and subsequent required item troubleshooting.

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The analyst will be responsible for keeping team projects on-task and within expectations of project timelines, working with Online Merchandising Solutions Manager(s) & leadership to prioritize projects and own deliverables of the team.

This role will require the development of the day-to-day relationships with internal and external partners (i.e., Direct Fulfillment Merchants, HD.com business partners, suppliers, etc. to support data initiatives online). There will be work to monitor transformation of data and work with appropriate technology teams to resolve issues relating to incorrect mapping, business rules, and data deviations.

This role is the primary point of contact responsible for a simple and seamless supplier experience in working with Home Depot.com, respective to all aspects of the supplier onboarding. This role manages supplier onboarding execution, troubleshooting/error resolution and analysis on new supplier opportunities. This role will be responsible for delivering top-tier customer service to all Home Depot Suppliers as well as internal partners and will be held accountable to exceptional customer service ratings.

Key Responsibilities

10% Attend merchant meetings and identify and facilitate OMS requests
40% Responsible for assortment growth projects, status reporting, item troubleshooting, & attribute maintenance. Serve as SME for product category online. Learn/report on best practices, industry standards, & legal requirements associated w/ assigned category.
30% Measure ongoing effectiveness of programs against metric targets. Develop/execute ongoing enhancements and/or business process optimization strategy based on measured performance and customer feedback.
20% Troubleshoot and problem‑solve for ongoing operational needs as they arise (i.e., store SKU alignment, online product availability, and others). Ability to author clear, concise end‑user/training materials for processes.

Direct Manager/Direct Reports

This position reports to the Manager, Supplier Management
This position has 0 direct reports.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required

Minimum Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications

Proven track record of excellent customer service
Experience in vendor/supplier management
Outstanding written and verbal communication skills
Ability to handle and prioritize multiple tasks
Effective interpersonal and problem solving skills
Data analysis
Strong organizational, analytical and customer service skills
Solid decision making and problem solving skills
Proficiency in Microsoft Excel, PowerPoint and Access
Ability to be deadline oriented with long and short‑term projects
Understanding of merchandising assortment and associated product classifications
Strong knowledge of internal Home Depot store product system(s) including base tables
Strong decision making and problem solving skills
Proficiency in Microsoft Excel and Access
Strong organization, analytical, and customer skills

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education