Customer-Focused Teller: Cross-Sell & Cash Specialist

First Horizon Corp.; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

First Horizon Corp. is seeking a teller to provide quality customer service and accurate daily banking transactions at our onsite location.

You will be the first contact for clients, promote bank products when appropriate, and help build long-term client relationships while maintaining cash controls and compliance. The role requires basic education and cash handling experience, with background checks and regulatory compliance to SAFÉ Mortgage Licensing Act standards.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.
• As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations.

Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Skills

Cash handling

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Corp. is seeking a teller to provide quality customer service and accurate daily banking transactions at our onsite location.

You will be the first contact for clients, promote bank products when appropriate, and help build long-term client relationships while maintaining cash controls and compliance. The role requires basic education and cash handling experience, with background checks and regulatory compliance to SAFÉ Mortgage Licensing Act standards.